03.04.2024

Admin

You will be able to self-serve and activate Federated Single sign-on (SSO) using SAML. This means that your organization can use SSO to authenticate externally and log into the ESO suite. This is the second release for Federated SSO with Azure Active Directory being the first release.

• Federated SSO settings for your agency/ organization need to be configured using SAML as your external identity provider.
• To enable SAML SSO specifically for the ESO suite, an admin user can access and configure self-serve settings within the Admin application.
• Once SSO is activated, then ESO login credentials are no longer applicable, and all users will access the ESO suite application using their SSO credentials. Any agencies that activate SSO will have their own unique login URL.
• If your organization uses multiple agencies/ organizations, then each one needs to be set up for SSO.

Exceptions

• Organizations that use the following modules are currently excluded and will not be able to view the menu option in Admin:
• EHR
• EHR mobile
• Inventory

Enhancements

• Go to Admin> Security>Login Policies to review your login settings. There is a new ‘Configure and activate single sign-on’ panel.
• Click on the ‘Configure SSO’ button and then click on ‘SAML’.
• Download and read step-by-step guide: A link is provided to a more detailed document which should be reviewed by your IT team before activating SSO. This will step you through the self-serve wizard to activate SAML for your agency/ organization.
• Flag the confirmation and acknowledgement checkbox: This action confirms that you have read and understood the implications of activating SSO.
• Data Input: You are guided through data input via the on-line wizard steps. Refer to the linked step-by-step guide above.

Reasons for Request

With SSO, users only need to remember a single password for all their applications and are more likely to use secure passphrases. They are also less likely to reuse passwords or write them down, which reduces the risk of theft. In addition, IT administrators can create new users centrally and disable user accounts when they leave.

02.07.2024

Admin

You will be able to self-serve and activate Federated Single sign-on (SSO) using Azure Active Directory. This means that your organization can use SSO to authenticate externally and log into the ESO suite. This is the first release for Federated SSO with more options to follow.

• Federated SSO settings for your agency/ organization need to be configured using Azure Active Directory as your external identity provider.
• To enable Azure Active Directory SSO specifically for the ESO suite, an admin user can access and configure self-serve settings within the admin application.
• Once SSO is activated, then ESO login credentials are no longer applicable, and all users will access the ESO suite application using their Azure Active Directory SSO credentials. Any agencies that activate SSO will have their own unique login URL.
• If your organization uses multiple agencies/ organizations, then each one needs to be set up for SSO.

Exceptions

• This release of Azure Active directory excludes other regions such as azure.us Government, this will be available in a further release which covers SAML 2.0. More information to follow.
• Organizations that use the following modules are currently excluded and will not be able to view the menu option in Admin:
• EHR
• EHR mobile
• Inventory

Enhancements

• Go to Admin > Login Policies to review your login settings. There is a new Configure and activate single sign-on panel.
• Click on the 'Configure SSO' button and then click on 'Azure Active Directory'.
• Download and read step-by-step guide: A link is provided to a more detailed document which should be reviewed by your IT team before activating SSO. This will step you through the self-serve wizard to activate Azure Active Directory for your agency/ organization.

01.10.2024

Insights

• Today, the Insights team released three new Global Dashboards and updates to three other existing ones.
• Click here for more details.

01.09.2024

PM

Bug Fix

• The training class and session times in the Training section now match. The training class date and time was not reflecting the time zone and the session times were, which was causing other functionality within training not to work properly.
• Editing and deleting Individual classes in the person record > Classes tab is now working as expected. Users were experiencing generic save error messages when trying to update or delete an Individual class.

12.20.2023

PM

Bug Fixes

• In Award Programs, some fire incidents were being filtered out of incident percentage calculations in incident criteria if the incident type value in the Incident Type list in Admin was saved, even if nothing changed. All fire incidents with the same code as the ones selected in the criteria will now be included in the total number of incidents for the denominator of the percentage calculation. This was identified by our customers.
• In Award Programs, some of the fire incident types were displayed as not selected in the Incident criteria for existing records. Now all of the fire incident types originally selected in the criteria are displaying as being selected and are being used in calculations.
• In Award Programs, Incident criteria using the Percentage Range calculation, the total used to calculate the percentage is now including all of the expected incidents. After the previous PM release, not all of the incidents were included in the total, causing the percentage to be higher than it should have been.
• If a person is added through New Person and they have the same employee number as an existing employee, the message will now tell them that. Previously there was a generic "could not save" error which did not give the user any idea of what the problem was. This was identified by customers and our onboarding team.

12.13.2023

EHR

EHR Mobile Version 5.56.1918

This release introduces some new enhancements and an escalated support issue fix.

Enhancements

• Added a configurable field to document how the patient was moved to the stretcher and an associated configurable validation rule to make this field required for transport dispositions
• Added a new configurable rule that allows Destination fields to be required for all transports in N3.5

Bug Fixes

• The Depart Scene Time is now available for all scene dispositions in N3.5
• When a CAD record is reimported, the Unit Capability and the Unit Level of Care fields do not clear any longer

New Features

• Force sync will allow an EHR Manager (by default) or anyone with the "Force Sync" permission to change the status of an EHR record in the EHR web incident list from mobile (view only) to an editable record on the web.

 

12.13.2023

Insights

• The ESO Fire Incidents and Insights teams released 11 new columns to the “Fire Incidents” in Insights.
• Click here for more details.

11.29.2023

Insights

• The Insights team released two bugfixes and one enhancement for the Insights Data Exporter today.
• Click here for more details.

11.28.2023

EHR

EHR Mobile Version 5.55.1917

This release introduces some new enhancements and an escalated support issue fix.

Enhancements

• Added an ability to document whether or not the patient's weight is an estimate
• Authorization Signature now displays for controlled substance medications when the Medical Control field equals Protocol (Standing Order). The configurable validation rule was also adjusted to include this scenario
• Mobile to mobile for the Physician Phone Number field was added
• Added two new flowcharts under the Other category: Food and Oral Fluids

Bug Fixes

• Adjusted a configurable validation rule to require Arrival at Landing Area Date/Time when the EMS Provider (Air) option is selected from the Transferred To field in NEMSIS 3.5

 

11.09.2023

EHR

EHR Mobile Version 5.54.1914

This release introduces a new feature to document BARS.

New Features

• Added an ability to document BARS in vitals.

Enhancements

• New fields have been added to EHR: Physician Phone Number, Physician Type, Number of Vehicles, and Exterior Damage
• There is now an ability to set UTO on Race

 

11.01.2023

PM

Incidents are now showing the correct values for EHR Run Types or Fire Incident Types in the person record calculation detail in the Award Program tab.

Bug Fixes

• In the person record in the calculation detail in the Award Programs tab, there were fire incident types or a message “Unknown or disabled incident type” instead of the expected EHR run type for EHR incidents and Fire Incidents had the message “Unknown or disabled incident type” instead of the expected Fire Incident Type. Now the appropriate value is displayed for the record. This was raised during a meeting with a customer.

10.24.2023

EHR

EHR Mobile Version 5.53.1912

This release introduces multiple support escalated issues that were fixed.

Enhancements

• Added new location type called Shelter

Bug Fixes

• Configurable validation rules that trigger the Witness to Waste form are not triggered when a Controlled Substance was marked as Not Performed
• Height of Fall field now progressively discloses when the option of “Other slipping, tripping and stumbling and falls” is selected from the Additional Injuries field
• At Destination Time field value is now cleared from the database when N3.5 Disposition combinations are updated to hide the At Destination Time
• Mobile issue was fixed where CAD import was crashing mobile for certain agencies
• Mobile issue was fixed where modifying Unit Capability field was crashing mobile

 

10.18.2023

Admin

You can now configure the re-authentication frequency for Multi-factor authentication, (MFA). Previously, this setting was defaulted to every 7-days and could not be updated.

How does it work?

• Re-authentication frequency determines how often users will be challenged to login using MFA.
• When MFA is activated, there is a default re-authentication frequency of every 7 days. Meaning that the user will be challenged to re-authenticate using an MFA method; authenticator app, (TOTP), email, or text message (SMS), every 7 days.
• The re-authentication frequency setting applies when the user logins on the same device. Logging in using a different device will always trigger a request to re-authenticate for MFA.
• The new re-authentication frequency options are:
• Every 3-days
• Every 5-days
• Every 7-days (default)

Enhancements

Go to Admin > Security > MFA Configuration to review your settings.

• Re-authentication frequency:
• Default Setting: The default setting for organizations enabling MFA is every 7-days.
• Organizations that adopted MFA prior to May 2023: may have another custom re-authentication frequency that differs from every 7-days, (e.g., every 10-days). NOTE: You may keep this setting. But, if you choose one of the standard options; 3-days, 5-days, or 7-days, then you cannot revert to your custom setting, (in this example 10-days).
• Update re-authentication frequency: Click on the ‘Edit’ button in the panel and select another configuration option.

10.17.2023

Insights

• On 11/1/2023, ESO will be releasing breaking changes to the Fire Incidents data schema for Insights. “Breaking changes” are updates to a data model which, if in use by a Customer in Insights, will cause that item to stop working.
• Click here for more details.

10.10.2023

EHR

EHR Mobile Version 5.53.1911

This release introduces new Patient Medications and Patient Allergies list items.

Enhancements

• Added Patient Medication and Patient Allergy list insert items
• Added behind the scenes functionality to lay the foundation for an upcoming Pulsara integration. This integration is not yet visible in EHR.

 

10.06.2023

PM

• The Personnel spreadsheet import has been updated to include additional information that can now be imported, including Payroll ID, EMS Primary Role, and a number of hospital focused identification numbers. The new additions to the Suffix list are also available on the import.
• The Certification and Credential spreadsheet import has been updated to include Hospital as a category for certifications and credentials as records and lists.
• The New Person workflow has been updated to include EMS Primary Role, Hospital Role, Fire Usual Assignment, and hospital focused identification numbers. The Hospital focused additions are only displayed in New Person if Hospital has been enabled in PM > Settings > Enable Add-ons.
• Individual classes that were entered as Fail in the Person > Classes tab can now be deleted without errors.
• EMS Certifications with certifications numbers that duplicate another person's inactive EMS certification of the same jurisdiction (State or National) now show the person who is duplicated instead of a generic error.

Bug Fixes

• EMS Certifications with certifications numbers that duplicate another person's inactive EMS certification of the same jurisdiction (State or National) now show correct error message with the person who has the duplicate certification number instead of a generic cannot save error. We fixed this based on support feedback customers shared with our teams.
• Individual classes that were entered as Failed in the Person > Classes tab can now be deleted without errors. We fixed this based on support feedback customers shared with our teams.

Enhancements

• The Personnel spreadsheet import located in PM > Settings > Imports now has the additional following fields available to import. There is an updated spreadsheet import template available to download from within the application. More information about what is expected in each column is available by clicking on the header of the column after enabling editing on the spreadsheet.
• The Suffix list has additional values to select from
• Payroll ID
• EMS Primary Role
• EMS Primary Role Effective Date
• The following are available on the spreadsheet and are intended to be used by Hospital customers. These fields are only available in the PM application if Hospital has been enabled in PM > Settings > Enable Add-ons.
• Hospital Primary Role
• Hospital Secondary Role
• Hospital Role Effective Date
• NPI Number
• DEA Number
• EHR Unique Identifier (Please note that this is referring to a hospital's electronic health record system, not ESO EHR )
• NCSBN ID
• Three sets of State Identification Numbers
• State Identification Number State
• State Identification Number
• Three sets of Region Identification Numbers
• Region State Region - this is the state and the region name in that state
• Region Number
• The Certification and Credential spreadsheet import located in PM > Settings > Imports now has the Hospital Certification and License list and Hospital credential categories available and are intended to be used by Hospital customers. The Hospital Certification and License list and the Hospital category for Credentials are only available in the PM application if Hospital has been enabled in PM > Settings > Enable Add-ons.
• There is an updated spreadsheet import template available to download from within the application.
• More information about what is expected in each column is available by clicking on the header of the column after enabling editing on the spreadsheet.
• There is a new tab on the template for the Hospital Certification and License list.
• There is a Hospital category in the Certifications and Credentials tab.
• There is a Hospital category in the Credentials list tab.
• Additions to the New Person workflow
• The Roles section has been added. This includes EMS Primary and Secondary Roles, Fire Usual Assignment, and, if Hospital has been enabled in PM > Settings > Enable Add-ons, Hospital Primary and Secondary Roles.
• If Hospital has been enabled in PM > Settings > Enable Add-ons, then the New Person workflow enables entry of the following information.
• NPI Number
• DEA Number
• EHR Unique Identifier (Please note that this is referring to a hospital's electronic health record system, not ESO EHR )
• NCSBN ID
• State Identification Section where multiple States and State Identification Numbers can be entered
• Region Identification Section where multiple Region and Region Identification Numbers can be entered.
• The Regions list is configured in PM > Settings > Work Lists.

 

10.05.2023

Repository

Summary

• New Customer Facing Enhancements to EMS Repository product

New Features

• New Data Quality Chart added to system landing page
• Allows State and Agency users to monitor their PCR data quality and compare it to the average value across all agencies in their State
• New PCR Submission Log Screen: NEMSIS 3.5 now provides a robust way to determine if PCR file submissions definitively relate to the same care record
• This screen opens up that detail to the user allowing them for the first time to see how many submission attempts have been made for each PCR (and the timings and status values of each)
• This is aligned to our vision of the EMS Repo being a useful analytical tool for state and agency data managers

 

09.28.2023

Fire Properties

• OVAP Risk Assessment Scoring is set up and ready for users to begin scoring their Buildings and Occupants.
• This release created all the pages, backend scoring metrics, and updates to data flow between the OVAP pages and Building/Occupants pages.

New Features

• OVAP
• Scoring Page
• This page houses all Building and Occupants found under a property
• Users will have the ability to see all their Buildings/Occupants from a tree
• Users will have the ability to export out their OVAP data from this page into a CSV
• Users will see the scores of a Building or Occupant from this Page
• Summary Page
• Users will select the Building or Occupant to begin the Ovap Scoring
• All fields are bilateral in communication meaning the user will only have to update once from this page or from the Building/Occupant Page
• Change log has been added so that users may see what fields were changed and by whom/when

Enhancements

• Bilateral Communication between OVAP Scores and Building/Occupant Pages.
• OVAP Tags have been added to OVAP related Fields.

09.25.2023

PM

• If a user de-registers their own Multi-factor Authentication (MFA) method, they are logged out of ESO and must log back in, as requested by the ESO Security team.
• The jurisdiction on Fire, Hospital, and Other Certifications list values has been made optional.
• Some small issues were fixed around seating positions, absence reasons, and the certifications and credentials spreadsheet import. Please see the Bug Fixes section for details.

Bug Fixes

• The Seating Positions section in the Work tab on the person record is only displayed if seating positions is enabled in the PM > Settings > Enable Add-ons section.
• The order of the seating positions as set in the list in PM > Settings > Work Lists > Seating Positions now remains as the user set it. We fixed this based on support feedback customers shared with our teams.
• The jurisdiction on Fire, Hospital, and Other Certifications is now optional in both the PM > Settings > Certifications lists and the Certifications and Credentials spreadsheet import. Jurisdiction values are National, State, and Local.
• The Absence Reason in the Manage Attendees in the Training classes are now displaying when they are set. We fixed this based on support feedback customers shared with our teams.
• The certifications and credentials spreadsheet import now shows an error message in the error detail saying that the credential has a duplicate credential name if that is the error instead of the import having an unexpected error.

Enhancements

• When a user deregisters one of their own Multi-factor Authentication (MFA) methods in the person record in the Account tab, they are given a message warning that they will be logged out and then are logged out if they confirm.ESO

09.22.2023

EHR

EHR Mobile Version 5.52.1905

This release introduces a new mobile version to correct an issue in 5.52.1903 that caused an error in Patient Lookup.

09.20.2023

EHR

EHR Mobile Version 5.52.1904

This release introduces a new field to document Patient Height.

Bug Fixes

• Updated the BSA calculation on the Burn Form
• Corrected an issue on mobile where the On-Screen Keyboard would disappear after one letter was typed
• Updated the mobile to include the background updates in the login process.

Enhancements

• Added the field Patient Height to the Patient Tab. The Height can be documented in feet and inches or in centimeters. The total inches will be calculated and displayed.
• This field must be enabled in Admin >> EHR >> Patient >> Configurable Fields to use.
• This field is included in Insights filters for new reports.
• In N3.4: Added a validation rule that will make Last Known Well required for Transported patients
• In N3.5 version: Added a validation rule that will make Last Known Well required for Trauma patients.
• In all NEMSIS Versions: Added a validation rule that will make GCS without an Unable to Obtain (UTO) value required for any patient contact.

09.14.2023

Insights

ESO has released a hotfix to resolve a bug with the Data Exporter. This bug was resulting in exports that were being truncated (limited) to no more than 500 rows, even if there were more than 500 rows of data available; the Exporter would give a notification that the export was "truncated at 3,000,000 rows", which was also incorrect. Functionality has been restored to normal.

Note: exports that are already in a "completed" state will remain in a truncated state of 500 rows; so if an export is a scheduled/recurring job, then the next scheduled instance of that job will export normally. However, if you had a one-time export that erroneously truncated to 500 rows, you will need to use the "Copy As" functionality to duplicate the original export and re-run it with the same filters and column selections.

09.06.2023

Insights

Insights customers have been experiencing errors when using OR logic to combine filter clauses in certain Insights Dashboards. This was due to a bug with the Analytical Engine which powers the Insights Dashboarding platform.

This morning, ESO released a bugfix which resolves this problem and all Dashboards for all customers using OR filtering are now functional.

If you are unfamiliar with this feature in Insights, check out this this video in our training showcase to learn more.

08.30.2023

Insights

• This week, ESO has released several important updates to the Insights platform.
• Click here for more details.

08.30.2023

PM

Bug Fixes

• Lists in PM > Settings were being case sensitive during duplicate name checks. Now if the user tries to add a list value with the same name but different capitalization, they will get a message that it is a duplicate.
• If there is a deactivated value with the same name, the user should activate it instead of trying to add another one.
• The following lists have been fixed
• Certifications
• Absence Reasons
• Credits
• Physical Types
• Physical Restrictions
• Hospital Roles
• Credentials
• The Classes tab was not displaying the Pass or Fail status correctly based on what was set in the Training class session. The class will now show Pass in the Pass/Fail column on the Classes tab if the person had been set to Pass in the Training class session.

08.16.2023

EHR

EHR Mobile Version 5.51.19

This release introduces enhancements for mobile to mobile and the CAD Import.

Enhancements

• Assessments added to Mobile to Mobile 
• Narrative data (Last Known Well and Onset Time/Date) added to Mobile to Mobile
• Station and Shift added to the CAD import.
• Configurable validation rule added for Station

08.22.2023

PM

Bug Fixes

• Training Classes with attachments in sessions can now be deleted as expected.
• The Employee Number is now displayed in the participant list and the print in Award Programs as expected. This also corrected an issue where the print was blank.
• Deleted incidents are no longer being brought into Award Programs. For customers with existing deleted incidents in their Award Program records, these deleted incidents have been removed. This should correct instances were there were more Fire incidents showing in the Award Program that there are displaying in Fire Incidents.

08.16.2023

EHR

EHR Mobile Version 5.51.19

This release introduces enhancements for mobile to mobile and the CAD Import.

Enhancements

• Assessments added to Mobile to Mobile 
• Narrative data (Last Known Well and Onset Time/Date) added to Mobile to Mobile
• Station and Shift added to the CAD import.
• Configurable validation rule added for Station

08.15.2023

Fire Incidents

• A bug that was causing timeouts for certain incidents searches was addressed.
• Sticky Filters are now available in Fire Incidents!
• Insights pipeline updates were made to support upcoming new calculated columns.

New Features

• Fire Incidents now has sticky filters! Now when a user makes a search in Fire Incidents, those search terms and filters are saved for next time. Users can navigate between applications, log out and back in, or switch browsers and devices, and the same filters will remain when they return to the incidents grid.

Bug Fixes

• An issue that caused some incident searches to timeout was addressed by forcing the search to check date ranges first before limiting the results by other search terms.

08.14.2023

Insights

Enhancements

• Personnel

New Features

• Insights

08.10.2023

Fire Incidents

• A bug that was affecting the Apparatus Use field was corrected.
• The new UI for Fire Incidents filters was released!

New Features

• Incidents Filters has four new options: Personnel, Report Writer, Officer In Charge, and Quality Control.
• Incidents Filters in the "Assignment" section have an "Unassigned" option that can be used to find incidents where the selected value is incomplete.

Bug Fixes

• An issue affecting the Apparatus Use field was corrected so the populated value saves as expected instead of sometimes failing to save properly.

Enhancements

• Incidents Filters has a new UI!
• The modal has been updated to a shelf with static filters - it is no longer necessary to add filter options from a list, all available filters will always be shown.
• The new shelf is organized into sections, and each section can be cleared independently when different searches need to be made.
• Large dropdown lists in the filter shelf contain a search option to easily find the correct values.
• The multi-select blue chips in the search fields allow for ease of use when viewing/clearing filter options and matches the design on the Incidents Grid so the current filters can be seen and adjusted quickly.

08.10.2023

PM

• The Credential list has been added into PM > Settings.
• There are additional values in the Suffix list.
• Classes added from the Classes tab in the person record will now save and delete properly.
• Employee Numbers are now correctly populated in the API, the personnel lists, and Ad Hoc.

Bug Fixes

• Classes added from the Classes tab on the person record were giving an error when saving, saved anyway, and then could not be deleted. Classes are now saving and deleting as expected from the Classes tab.
• Employee Numbers for newly added personnel or changes to personnel numbers were not sent to Scheduling through the integration with PM and also did not appear on the lists in the Personnel section. Employee Numbers are now correctly reflected in all of the Personnel lists which have employee numbers displayed and are sent to Scheduling. Employee Numbers will be reflected correctly in Ad Hoc as well.
• The export on the Classes tab on the person record was not including all of the class information. All information entered for the class is now included in the export.

Enhancements

• The Credential list is now available in PM > Settings.
• It will be removed from Admin in an upcoming release.
• Any values that had been entered through Admin previously are available in the list in PM.
• Users with the Credentials Lists security permission can edit, reorder, and export the Credential list. This is the same permission required to edit the list when it was in Admin.
• There are new values added to the Suffix list to allow accurate documentation of personnel names, especially those with medical designations.

08.03.2023

EHR

EHR Mobile Version 5.50.1899

This release introduces High Flow Nasal Canula to the Airway section on Flowchart

Bug Fixes

• Fixed an issue on Mobile where the Unit Capability field could not be edited for additional patients in a multi-patient scenario.
• Fixed an issue on Web and Mobile where the Unit Capability field was not auto-populating the value from the first patient in a multi-patient scenario.

Enhancements

• Added High Flow Nasal Canula as a new option in the Airway section of Flowchart. This Flowchart item includes new options to document if the air is heated and/or humidified. This Flowchart item must be enabled in Admin >> EHR >> Flowchart >> Airway.
• Updated the default time sequence validation rule to require the Last Known Well time (on the Narrative Tab or a Stroke Form) to be before either the Transfer of EMS Care or the Transfer of Patient Care date time field.
• Updated the default time sequence validation rule to require the Symptom Onset time (on the Narrative Tab or a Stroke Form) to be before either the Transfer of EMS Care or the Transfer of Patient Care date time field
• Updated the ‘Secondary Impression Required’ rule to not trigger when the Primary Impression is No Complaints of Illness/Injury

07.31.2023

Insights

Enhancements

• Fire Incidents
• Data Exporter

07.27.2023

PM

Bug Fixes

• If a user tried to add a class name, the uniqueness check was not being limited to the agency. If any other agency had the same class name, the user would get a message saying that the class name needed to be unique even if their agency didn't have that class name. This was preventing customers from adding class names to the list. This has been fixed.
• If the user tried to add a person from the New Person button on the Personnel section and had at least one application list set, they would get an error message that it could not save. New person records will now save with the application lists.

07.26.2023

PM

• The Application List page in the person record has been redesigned to allow for additional application lists to be added while improving the usability as the number of application lists increase.
• There are changes included for the new Patient Registry application. These changes will only be visible if the Hospital setting is enabled in the Enable Add-ons section of PM. Any information added in PM will be available in the new Patient Registry application. It will not be available in legacy Patient Registry applications.
• A skill added to a completed class is now propagated to the attendee records.
• The process for providing certification information to Scheduling has been updated to correctly supply information about deleted and inactivated certifications.

Bug Fixes

• A skill added to a completed class is now propagated to the attendee records. Previously, the skill was not included in the person record if it was added after the class was completed.
• For customers with PM and Scheduling integration, deleted and inactivated certifications are now provided properly to Scheduling.

Enhancements

• The Application List page in the person record has been redesigned to display each application as a separate section. This will allow easier management of future application lists.
• If a person is set to Available in Fire Applications in the Application Lists, then the NFIRS Employee Number now shows as being required. Previously, the user may not have realized that the NFIRS Employee Number was required and the generic error message when saving the application lists was not helpful.
• In Enable Add-ons in PM > Settings, there is now an option for Hospitals. This is intended for Patient Registry customers but is available to all customers. If the Hospital setting is enabled:
• There is a new Patient Registry section in the Application List page in the person record.
• There are two Patient Registry lists that can be enabled for a person - Trauma Abstractor and Trauma Performance Improvement.
• These new lists are for the new Patient Registry application and will have no impact on any other ESO applications or legacy Patient Registry applications.
• There are new hospital-centric employee numbers displayed.
• NPI Number (optional) - Numeric, 10 digits - unique in agency
• A National Provider Identifier is a unique 10-digit identification number issued to health care providers.
• DEA Number (optional) - 2 letters, 6 numbers, and 1 check digit - unique in agency
• A DEA Number is an identifier assigned to a health care provider allowing them to write prescriptions for controlled substances.
• Hospital EHR Unique Identifier (optional) - text, 100 characters max - unique in agency
• The Hospital EHR Unique Identifier refers to the Hospital system EHR/EMR identifier and is also known as the Hospital Electronic Medical Record Unique Individual Identifier.
• NCSBN ID (optional) - numeric, 8 digits - unique in agency
• Unique eight-digit number assigned to every nurse upon their first licensure with a board of nursing.

07.20.2023

EHR

EHR Mobile Version 5.49.1897

This release fixes an issue introduced in the 5.49.1896 mobile from the 7/18/2023 release.

Bug Fixes

• Fixed an issue that caused an EHR mobile record to unexpectedly close when the Transferred Unit field was filled out in a NEMSIS 3.3.4 or NEMSIS 3.4 record. This issue impacts mobile versions 5.49.1896 and 5.48.1895

 

07.19.2023

Insights

• Fire Properties and Inspections

07.18.2023

EHR

EHR Mobile Version 5.49.189606/14/2023

This release introduces improvements to the usability of the Signs/Symtoms field on the EHR Narrative Tab.

Bug Fixes

• Updated the list available in Leg and Foot Assessment to not include values specific to the upper extremities.
• Updated the logic in the NEMSIS 3.5 DEM file creation to not include zero as the value for Number of Dispatches and Number of Patient Contacts in the EMS Annual Statistics group.

Enhancements

• Introducing a new workflow with the Signs/Symptoms field on the EHR Narrative Tab.
  • You can now use the Sign/Symptom Search feature to search across all Sign/Symptom categories or you can continue to navigate through each category to find a value.
  • You can now select multiple Sign/Symptom values from one shelf.
  • You can now mark a value as the Primary Sign/Symptom.
  • N3.5 version only: You can mark a secondary Sign/Symptom as not present.
  • A guide will be visible in EHR Narrative Tab on the Web to help walk providers through the new features for Signs/Symptoms field.
• Removed the label ‘Quadrant’ from the Lung Assessment sections.

07.17.2023

PM

• In order to improve performance, we changed the method that PM uses to get information from Fire Incidents for Award Programs.
• Fire Incidents can now be selected by Unit instead of by Incident Type for the Incident Award Program criteria.
• Groups of personnel can now be deactivated at once using the Deactivate Personnel group action. This is more efficient allowing agencies to deactivate large groups of personnel versus going into each person record individually.
• Renewing a credential now keeps the credential active.
• Selecting a row in the Current Primary Assignment list now opens the Work tab of the person record where Assignment is located.
• The Physicals Due list and the Missing State EMS Certifications list will now behave properly when the lists are filtered so that they don’t return any personnel.

New Features

• In Group Actions, there is now a Deactivate Personnel action that is available to full PM and PM Basic customers.
• This group action can be used to deactivate multiple personnel at a time.
• There is an option to remove the security roles from the personnel as part of deactivating them.
• Only users with permissions to deactivate personnel in the Account tab in the person record will see the Deactivate Personnel group action.
• As with all group actions, the action is taken on all selected personnel when the action is saved.
• In the Incident criteria in Award Programs, Fire Incidents may be selected by either Unit or Incident Type.
• Selecting incidents based on unit is needed by some agencies that need to differentiate between Fire and EMS calls and the most accurate way for them to do so is based on the unit the person is on. For example, ambulance units can now be selected for EMS calls for fire incident calculations.
• Fire Incidents can only be selected by the Unit or the Incident Type but not both.

Bug Fixes

• The Current Primary Assignment list now navigates to the Work tab on the person record when a row is selected.
• Renewing a credential was automatically incorrectly setting the credential to be inactive. The credential now remains active when it is renewed.
• Searching for a person who did not appear on a list in the Physicals Due list or the Missing State EMS Certifications list was causing an error and would affect all of the other lists in the Personnel section until the browser was refreshed. Now the Physicals Due list or the Missing State EMS Certifications list will behave like the rest of the lists and show a ”no results found” message.

Enhancements

• The way that Fire Incident information is retrieved for Award Programs has been changed. This is expected to improve performance on the Participants list in Award Programs and on the Award Programs tab in the person record.
• Enabling the Award Program module in PM > Settings > Enable Add-ons will trigger the Fire Incident information to populate if the agency has the Fire Incident module. The information may take some time to populate depending on how many incidents need to be brought in.
• Note that only Fire Incidents displayed in the Fire Incident module will be brought in. Imported incidents available only in the reporting systems and the Fire Incident Tracker will not be included.
• Customers who already have Award Programs enabled had the information populated as part of the release. The incidents were brought in based on the earliest Award Program participation period start date or January 1, 2022, whichever was earlier.

07.10.2023

EHR

EHR Mobile Version 5.48.1895

This release has some changes in the N3.5 version to allow Destination information to be documented when the patient was transported by another EMS Unit.

Enhancements

• Updated the logic that discloses the Destination information in NEMSIS 3.5 versions. This update makes it possible to document Destination information for any of the five Transport Dispositions [Transport by this EMS Unit (both options), Transport by Another EMS Unit (both options), Non-Patient Transport.
• Updated the CAD service to release the link between a CAD record and an EHR incident when the EHR incident is deleted, and to move the CAD record back to the list of available CAD records for import.

06.22.2023

Admin

We are updating the ESO suite multi-factor authentication settings (Admin > Security > MFA Configuration) to provide you with the option of authenticator apps as an authentication method for your organization. Authenticator app verification uses a time-based one-time passcode (TOTP).

In addition to text message (SMS) and email, the three verification methods offer your organization more flexibility and choice to when it comes to enabling multi-factor authentication for your users.

Enhancements

If MFA is enabled for your organization, there are three authentication methods that you can now select for your organization:

• Approved MFA Methods On/ Off setting: Admins can now select up to three authentication methods for their organization. Note: at least one authentication method needs to be enabled:
• Authenticator apps: Download/ open on a mobile device that you have access to when logging into the ESO suite. Examples include Google Authenticator (Android, iOS), Microsoft Authenticator, and Okta Verify. Input the verification code displayed in the authenticator app into the ESO suite to validate your login using multi-factor authentication.
• Text message (SMS): Receive a unique one-time passcode (OTP) to a mobile number that can be used for MFA login. The user may add a new mobile phone number when they are registering. This mobile phone number will be updated to their personnel record in PM.
• Email: Receive a unique OTP to the email address that is associated with your personnel record in PM.
• Authenticator apps will display as a deactivated method in the MFA configuration settings page, as admin, you must activate authenticator apps to add it as a verification method (MFA must be enabled on for the organization as a whole).
• If your organization already has MFA enabled and authenticator apps is activated, users will be asked to self-register for authenticator apps at their next login, (unless they are excluded if added as a member of an exempt user role or exempt individual user).
• If MFA is enabled for your organization, and more than one of the above methods has been activated then at the next login users will be required to self-register for MFA, and they should register for all approved methods that they intend to use, (unless they are exempt).
• You have 60 seconds to input the verification code in your authenticator app into the ESO suite MFA verification page. Authenticator apps update their codes every 30 seconds and the ESO suite shall accept the current code, (displayed for 30 seconds) and the previous code, (displayed for 30 seconds) when authenticating the code.

06.21.2023

Insights

Enhancements

• EMS & Fire Incidents data models

06.14.2023

EHR

EHR Mobile Version 5.48.1893

This release has some performance enhancements for Incident Search, and includes some changes in the N3.5 version to allow Destination information to be documented when the patient was transported by another EMS Unit.

Enhancements

• Updated the logic that discloses the Destination information in NEMSIS 3.5 versions. This update makes it possible to document Destination when the Crew Disposition is ‘Initiated and Continued Primary Care, and Transport Disposition is one of the Transported by Another EMS Unit options.

Bug Fixes

• Optimized the Incident Search queries, to reduce timeout errors when searching for records by patient name.

 

06.14.2023

PM

• This release included small bug fixes to to improve the experience with Personnel Management.

Bug Fixes

• Fixed the duplicate employee number message so that the employee name is displayed in the error message even if the employee was deactivated. This helps to resolve duplicate employee numbers.
• If a person has left and the employee number is intended to be reused, deactivate the employee and enter a new employee number record for them with no value in the employee number.
• Fixed the lists in the Personnel section to no longer display duplicates if the person had multiple employee number records.
• Removed "list" from the title of the Current Primary Assignment list.
• Fixed the Change Assignments Group Action so that it works properly when only setting a battalion for the assignment.
• Please note that this is not expected to be a common usage as the assignment record would only have the battalion and effective date with no other values.
• Fixed the Lock functionality so that it now works for a person who just had an account and username added.

Assets

Bug Fixes

• Fixed an issue in Assets where vehicle records could not be saved, resulting in a 500 response.

Checklists

Bug Fixes

• Fixed issue in Checklists where dates/times were not respecting agency time zone settings.
• Removed an incomplete feature from Checklists, Due/Expiration item type. It will be released again once complete functionality is available.

New Features

• Added ability to archive or unarchive an item on a checklist. Previously a checklist item could only be deleted, and only if the item had yet to be used in a Checklist.
• Checklist items can be archived and unarchived from the "Item actions" for that checklist item top right in the checklist editor.
• Archived checklist items are moved to the bottom of the list of checklist items in the checklist editor.
• If a checklist item is archived, it will no longer appear on a checklist when a user starts a check.
• If a checklist item is unarchived, it will show on the checklist for future checks.

Enhancements

• Added a Twice Monthly (specific dates) scheduling option to Checklist Items.
• There is an option to have the check occur on specific days or specific dates.
• The months for the checks to happen can also be selected. At least one month must be selected.

06.07.2023

CAD Insights

Bug Fixes

Implemented a performance scaling CAD Insights pipeline replay (data refresh)

This addressed specific customer reports of CAD data needing repopulation for Insights CAD Reconciliation reporting

06.07.2023

Insights

Enhancements

• CAD & Fire Incidents

06.06.2023

Health Data Exchange

Summary

1. This release formats our Outcome Report in both Patient Tracker and Outcome Portal so all narratives received from a hospital are displayed in the report.

🐜 Bug Fixes

1. Updated the Outcome Report so that all narratives sent from the hospital are visible in the Narratives section in the report.
2. Updated the outcome creation process so that messages received without the patient's Medical Record Number will still create an outcome report.

Enhancements

1. Added the flexibility to include the patient's middle name in an outbound FTP Index file.

06.01.2023

EHR

EHR Mobile Version - no new mobile version

Bug Fixes

• Fixed an issue that prevented mobile versions 5.43.1878 and older from completing the validation routine. This fix does not require a new mobile version, any mobile that is still experiencing this issue, should do a System Update on the login page to correct the issue.
• Fixed an issue where dropdown lists were not functioning properly when using Chrome or Edge.

06.01.2023

Dashboard

Enhancements

• In an effort to modernize our platform and streamline the visual look of ESO, we are updating the colors of the icons on ESO dashboard to align with our evolving brand.

05.31.2023

PM

• Library is now available for full PM customers. This provides a document store that is available to everyone in the agency. There is a security permission to determine who can manage the folders and documents in the Library.
• Group actions to change the assignment or add seating positions for groups of people have been added. This is in support of Roster.
• There is a new Current Primary Assignment list available to both PM and PM Basic customers.
• If Battalion is enabled in PM, battalion will display in the person header and is available as a filter option for personnel.

New Features

• Library is storage for a department's documents, such as policies and procedures, that is accessible by all agency personnel.
• Library is available for full PM customers only. It is not available in PM Basic.
• To enable Library, an agency Personnel Management Admin needs to go to PM > Settings > Enable Add-ons and toggle on the Library option.
• The Library icon is displayed on the left navigation bar.
• There is a security permission called Manage Library which is required to be included in a security role for someone to be able to add, edit, or delete Library folders and documents. The Personnel Management Admin security role has this security permission by default.
• The Manage Library security permission is NOT required to view documents. All documents and folders in the Library are available to all personnel in the department, including users who only access their own personnel record from the View my Personnel Profile link on the ESO Dashboard.
• Search will find files and folders in the level they are in and below. For example, if there is a “SOPs” folder and that is the folder you are in when you do the search, the search will look in any folders and sub-folders within “SOPs”. To search the entire library, you should be at the main Library level.
• The contents of a folder can be sorted by Folder/File Name, File Size, Created By, Date Modified, Contents (this is the number of items in the folder), and Version (this is applicable to files).>
• If you go into a folder, the breadcrumb path at the top shows where you are and allows you to navigate to any level in the breadcrumb. The breadcrumb is only displayed when you are inside a folder.
• The Upload Document button will upload the document to the folder you are currently in.
• The Add Folder button will create a new folder in the folder you are currently in.
• The Actions button on a folder allows you to view, delete, move, and rename the folder.
• The Actions button on a document allows you to view, delete, move, and edit the description of the file.
• Clicking on a folder or file will also open it to view.
• PDFs and images can be viewed in the attachment viewer like any other attachment in PM. All other file types will need to be downloaded to be viewed.
• Folders with the same name are not allowed at the same level. They are allowed at different levels.
• If you delete a folder, it will delete all the contents of the folder including any files and subfolders.
• Deletes of folders and files are permanent.
• The file size limitation is the same as any other attachment in PM. If the agency has purchased a larger file size, for example for EHR, then that size applies to Library files as well.
• The order of folders or files can be rearranged by dragging and dropping them, similar to the list values in lists in PM > Settings. Note that if there are folders and files within a folder, the folders will always be on the top and the files will be at the bottom. They can be sorted within themselves.

Enhancements

• The Current Primary Assignment list in the Personnel section displays the assignment information for the record marked as the primary assignment.
• It shows Person, Employee Number, Rank, Division, Battalion, Station, Shift, and Unit and can be sorted by any of those columns.
• It can be filtered using the common filters in the Personnel section.
• The list can be exported as a CSV file by clicking the Export button. The export will respect any filters set for the list.
• If Battalion has been enabled in PM > Settings > Enable Add-ons, then battalion is available as a filter option in all of the personnel selection windows. Battalion is also displayed in the person header if a battalion value has been set for the person. Note that Battalion values are set in Admin > General > Battalion.
• In Group Actions, assignments can be changed for a group of people by selecting the “Change Assignment” option.
• At least one Division, Battalion, Station, Shift or Unit must be set.
• Battalion is only available if Battalions is enabled.
• If this is a new primary assignment, then select the Primary Assignment indicator. If there was another assignment that was previously primary, it will no longer be set as the primary assignment.
• In Group Actions, seating position records can be added for a group of people by selecting the “Add Seating Position” option. Seating position list values are set in PM > Settings > Work Lists > Seating Positions. The list and group action are only available if Seating Positions has been enabled in PM > Settings > Enable Add-ons.

05.31.2023

EHR

EHR Mobile Version 5.47.1890

This release introduces the Richmond Agitation Sedation Scale (RASS). The RASS is a validated and reliable method to assess patients that are receiving sedative medications and/or demonstrate fluctuating levels of consciousness.

New Features

• Richmond Agitation Sedation Scale is available in the Vitals Scoring section. No action is necessary to enable this feature. RASS data can be added to any Insights dashboards that you want to include that information. The RASS data will not be available in AdHoc.

Enhancements

• Enhanced the Clinical Opioid Withdrawal Scale (COWS) form to include each individual element and to auto-calculate the COWS score. This form can be enabled in Admin >> EHR >> Forms >> Clinical Opioid Withdrawal Scale.
• Updated the 'Overdose Syndromic Surveillance Required' validation rule to include the new Impression 'Overdose - Fentanyl'. This rule requires the Syndromic Surveillance - Overdose form to be filled out when one of the 'Overdose' impressions are documented in Primary or Secondary Impression.  
• Updated the validation in the Fire Incidents section to ensure proper data entry for the Action Taken fields – ex: Action 2 can’t have a value if Action 1 does not yet have a value.
• All NEMSIS versions: 37 values added to Patient Medications
• All NEMSIS versions; 37 values added to Patient Allergies

Bug Fixes

• Corrected a validation issue that allowed certain Flowcharts to be documented without a Provider documented.

 

05.31.2023

Fire Incidents Insights

• The Fire Property Loss dashboard was fixed to show values for Property and Contents loss and value in the Fire Loss Details widget.

Bug Fixes

• The Fire Property Loss dashboard now correctly shows the dollar amounts for Property Loss, Property Value, Contents Loss, and Contents Value in the Fire Loss Details widget. The totals for Property Loss now match the totals from the Estimated Property Loss by Month widget.
• Loss and Value amounts show a dollar sign in the Fire Loss Details widget to more accurately reflect the data being displayed.

05.25.2023

QM

This release introduces a Message Notification feature that will send a message to an ESO user's work email when new QM activity needs their attention.

 

New Features

• Message Notification can be set up to send an email when a QM Message has been sent to an ESO User and/or a QM Review has been assigned to them.
  • The message sent is a generic email advising the person of the new message or review. No details associated with the EHR record are included.
  • For this feature to work it must be enabled in Admin >> QM >> Notification Settings and potential message recipients must have a valid email address identified in the Work Email field in their profile in Personnel Management (PM).

 

05.12.2023

Insights

• Two Global Dashboards have been updated in Insights.
• Click here for more details.

05.11.2023

Activities

• Users can now edit Community Events.
• Minor updates to the UI.
• Bug fixes for recurring tasks.

New Features

• Users with the Edit Community Events security permission can edit a Community Event regardless of status.
• By default, this permission is added to the Activities User and Activities Administrator roles.

Bug Fixes

• New Recurring tasks created on the Activities > Settings > Activities > Recurring Tasks page were not displaying at the top of the Recurring Task list without refresh. This has been fixed.
• The Logbook page the quick filter card ‘Tasks this week’ count has been updated to include additional occurrences of the Recurring Task.
• The “Scheduled” label on the Activities, Events and Tasks tabs was inconsistently padded. This has been adjusted.

05.11.2023

Fire Inspections

• Bug fixes and enhancements for Multiviolation Work.
• Signature Page on Inspections has been updated with a new drop down and UI.

Bugs

• When multiple photos were attached to a Violation, a violation would be created for each photo on the print page.

New Features

• New Drop Down added that allows the user to select multiple reasons for a Signature not to be collected.
• Unable to find contact after inspection.
• Contact refused.
• Wireless connection issues.
• Virtual inspection.
• Contact left before inspection complete.
• N/A.
• The Print page for Inspections reflects the changes added to the drop down.
• A new 10 day quick select button for a reinspection is now available on the Signature page.

05.09.2023

Health Data Exchange

Summary

1. EMS customers are now able to send NEMSIS 3.5 files to HDE.

🔨 Enhancements

1. Enable NEMSIS 3.5 for HDE customers who do not use EHR

05.09.2023

PM

• Multiple Assignments can be recorded.
• Battalion can be enabled to display in the Assignment.
• Users can add Seating Position records in the Work section.

New Features

• Battalions
• There is a Battalion list available in Admin > General.
• Any users who have permissions to that section can manage the list.
• To enable display of Battalions in PM, users with the Personnel Admin security permission in one of their roles can enable battalions from PM > Settings > Enable Add-ons > Battalions.
• Once Battalions is enabled, the battalions field will be displayed as part of the Assignment section.
• Multiple Assignments and history can now be recorded.
• The Work > Assignment section now allows you to enter multiple permanent assignments.
• The primary assignment indicates the assignment that is the main assignment for the person.
• The primary assignment is also the one which is used in other ESO applications.
• Any existing assignment records were defaulted to be the primary assignment.
• All active assignments are displayed in the Assignment section on the Work section, with the primary assignment labeled and listed first.
• The Seating Positions can be added in the Work section.
• Seating Positions set in PM will be available in the Scheduling and Roster applications in the future.
• If Seating Positions was enabled in PM > Settings > Enable Add-ons, then the Seating Position list is available in PM > Settings > Work Lists
• The Seating Position section is available in the person record in the Work section if the user has security permissions to the Work section.
• Seating Position is available to both PM and PM Basic customers.

05.08.2023

Insights

• This week, the Insights Team made Computer-Aided Dispatch (CAD) data available to Insights users, through the release of two new Data Sources and Global Dashboards.
• Click here for more details.

05.04.2023

Health Data Exchange

Summary

1. This release resolves an issue where Outcome were not getting created in a timely manner.

🐜Bug Fixes

1. Outcomes are processing normally.

05.03.2023

EHR

EHR Mobile Version 5.45.1888

This release introduces the new American College of Surgeons Trauma Triage Guidelines, this form provides the ability to document the trauma criteria that the patient matches when performing the trauma triage to get the Trauma Triage Score (Red/Yellow/No Criteria Met)

Enhancements

• The 2021 Trauma Triage Guidelines can be enabled in Admin >> EHR >> Forms. The new trauma triage guidelines from the American College of Surgeons will report to the state repository in a NEMSIS 3 file, and are available in Adhoc, and Insights. We will be sunsetting the Trauma Triage Criteria and the CDC 2011 Trauma forms at the end of 2023.
• All NEMSIS versions: Flowchart Medications - These values must be enabled in Admin >> EHR >> Flowchart >> Medications
  • Overdose - Fentanyl

Bug Fixes

• Update to the EHR mobile to resolve a condition that was making the mobile unresponsive.

05.02.2023

Incidents

• These releases contained numerous backend updates to our system tests and other code, including some changes which will help the incidents front-end modernization efforts.
• Several bugs were corrected, including issues with times formatting, null characters in CAD notes, a clear filter issue on the Archived Fire Incidents Search page, and a problem with certain Auto-CAD/Auto-EHR incidents not being sent to Logbook.
• A new enhancement was released related to recording fire product exposures and decontamination in Unit Reports.

Bug Fixes

• Agency incidents with null characters in their CAD notes could not be correctly processed into downstream reporting areas. This was corrected by creating a process to check for and then strip those characters from CAD notes before they are saved into the incident.
• The format of the times “reminder” panel on Unit Reports was adjusted so PSAP Received, Dispatch Notified, and Alarm show in the correct order.
• The “Clear” button was fixed on the Archived Fire Incidents Search page so that it will correctly remove the selected incident type categories. Previously, those categories had to be unchecked manually.
• Incidents that have been imported via Auto-CAD or Auto-EHR and not yet edited by the agency will now send to Logbook as expected, making the count of draft records more accurate.

Enhancements

• Now when adding personnel exposures and decontamination, it is possible to record fire PPE and other information even if the Fire Products Exposed To is set to None. Before, if Fire Products Exposed To was set to None, then the other fields in the Exposure and Decontamination section were not available for use.

04.26.2023

EHR

EHR Mobile Version 5.44.1886

This release includes a fix for the EHR Mobile version to reduce mobile freezes and new lists items in Flowchart Medications, Patient Medications, and Patient Allergy values

Enhancements

• All NEMSIS versions: Flowchart Medications - These values must be enabled in Admin >> EHR >> Flowchart >> Medications
  • Oxycodone
  • Cefotan
  • Kcentra
  • Penicillin G
  • Penicillin V
  • K-Lyte
  • Hydrocodone/APAP
• All NEMSIS versions: 24 values added to Patient Medications
• All NEMSIS versions: 27 values added to Patient Allergies

Bug Fixes

• Update to the EHR mobile to resolve a condition that was making the mobile unresponsive.

04.26.2023

PM

• The navigation in PM has been updated to use an additional left navigation bar instead of tabs across the top.
• Multi-factor Authentication management has been added in the person record.
• The Seating Positions list has been added in preparation for a seating positions section in the person record.

New Features

• New navigation in PM
• All areas that had tabs now have an inner left navigation bar. This includes
• Person
• Award Programs
• The class within Training
• Person Settings, which was on the main left navigation bar, is replaced by individual selections for Application Lists and Account on Person record left navigation bar.
• The dark blue left navigation bar can be expanded and collapsed using the new arrow widget.
• Multi-factor Authentication (MFA)
• Note that MFA is enabled in Admin by the customer. There are customer communications being sent out with more information about MFA and how to enable it. Also see the Admin documentation.
• If a phone number or email address is registered for MFA, there will be an MFA label next to it on the Person > Phone or Person > Email sections.
• If MFA is enabled for the agency and there is a problem retrieving MFA information, then the phone numbers and email addresses cannot be edited or deleted.
• If a phone number or email address is registered for MFA, then phone numbers and email addresses cannot be edited or deleted until they are de-registered.
• De-registration forces the user to register the MFA method again at log in. Any time an email or phone number changes, it will need to be de-registered first so that the user will register the changed email or phone number.
• If the user has the Reset Password and MFA security permission as part of one of their security roles, then there will be a link to remove registration next to the email or phone number.
• If the user does not haves the Reset Password and MFA security permissions but does have edit permissions for the phone number and email sections, then there will be a message informing them that they cannot edit or delete the phone number or email address until it had been de-registered.
• There is a new Multi-factor Authentication (MFA) section in the Account section, which is now available from the inner navigation bar in the person record.
• The user can see what MFA methods have been registered and if the person has been excluded from being required to use MFA.
• The MFA methods may also be de-registered from that section.
• PM users can access their own MFA settings through the "View my Personnel Profile" link on the ESO Dashboard and navigating to the Account section.
• Users in PM Basic agencies will see a "Change my Multi-factor Authentication settings" link on the ESO Dashboard, which will take them to their own MFA section in the Account section.
• Note: That link currently is displayed for everyone. In a subsequent release it will only be displayed for agencies who have enabled MFA.
• A user can be assigned the "Reset Password and MFA" security permission as part of one of their security roles to allow the user to get to the Password and MFA sections in the Person > Account section.
• This will allow the user to reset passwords and de-register MFA for other users but will not give them access to change the person's security roles.
• This security permission was added to the Personnel Management Admin security role by default.
• Seating Positions are a way to designate which position in the crew that the person is capable of performing.
• There is a Seating Positions section in PM > Settings > Enable Add-ons.
• If Seating Positions is enabled, then the Seating Positions list in PM > Settings > Work Lists will be displayed.
• The Seating Positions list can be used to add, edit, view, and export the list. It is available to users with the Work Lists security permission.
• Note: A Seating Positions section to record seating positions for a person will be available in the person record Work section in the following release.

Enhancements

• There is a Battalions section in PM > Settings > Enable Add-ons. This will be used to enable battalion functionality in PM in a future release.

Admin

• Multi-factor authentication (MFA) is now configurable for Admins within the ESO suite. Authentication via text (SMS) using a one-time passcode has been added as an authentication method in addition to the existing email authentication method using one-time passcodes (OTP). There is the ability to exclude user roles and individual users from MFA.
• Organizations that currently have MFA enabled for email authentication can access the new MFA settings from Wednesday, 26^th April.
• Organizations that currently do not use MFA can access the new MFA settings from Tuesday, 2^nd May.

Enhancements

• MFA settings can be accessed by Admins by navigating to Admin > Security > MFA Configuration
• MFA Turn On/ Off setting: Admins can enable MFA for their organization. ESO Support must be contacted to 'turn off' MFA
• Approved MFA Methods On/ Off setting: Admins can select one or both methods of authentication for their organization. Note: at least one authentication method needs to be enabled
• Email (already enabled if your organization currently uses MFA)
• Text (SMS)
• Exempt User Roles and Exempt Individual Users: Admins can exclude users from MFA as individual users or as a member of a security role that is exempt.
• If you are an organization that currently has MFA enabled: current 'enabled' or 'included' roles/users that determine eligibility for MFA, will be temporarily displayed in the MFA configuration section for the first 30 days so that you can easily review both your included and exempt group settings and make the necessary changes. This view will be removed in 30 days after release, so any changes are to be completed within the timeframe.
• A new MFA registration process is triggered for applicable users at their next login. Users will be given on-line guidance to easily complete the registration process.
• Login via MFA process is triggered for applicable users after they have registered for their preferred authentication method(s). There will be on-line guidance to easily complete the login with MFA process.
• Applicable users will be challenged to login with MFA every 7-days if they login using the same device.
• In-line with security advice, a temporary lock-out will trigger if users input the incorrect verification code 3 times. Users will be able to login with MFA after the 15 minutes has elapsed.

04.24.2023

Fire Inspections

Summary

• Checklists Tab
• Checklists now live on one screen and no longer take the user to a submenu.
• All checklists can now be expanded or collapsed.
• Added a column filters
• Code now allows the user to sort codes A-Z and Z-A.
• Location field shows the location of the violation (based on what the user inputs into the locations box in the fail shelf).
• The NA option is now available as a quick select instead of the submenu option.
• The hamburger menu now allows the user to duplicate the code and code status, creating a new compliance for the code in addition to the original code compliance.
• Failed compliances now have a Locations box in the fail shelf submenu to list where the code failed.
• Back to top button takes the user back to the top of the screen without needing to scroll.
• Check boxes are added that allow the user to pass all checked code or clear all check codes.

• Codes
• Codes now have an Info button that shows the user how many codes are passed, failed, and NA for that code compliance.
• The NA option is now available as a quick select instead of the menu option.
• Location field shows the location of the violation (based on what the user inputs into the locations box in the fail shelf).
• A quick add feature: when the user selects a compliance from the search all codes, it will automatically duplicate with the copied code right below the original searched for code.
• On the Passed, Failed, and NA tabs the user may duplicate codes from this screen using the hamburger menu.

• Violations
• This view now shows the user the list of violations listed under the checklist that the violation was found.
• If codes were added by the user using the Codes menu, it now shows in a sub checklist on the Violations tab under “Additional Violations”.
• The user may duplicate codes from this screen using the hamburger menu.

Bug Fixes

• There was an error when trying to delete contacts, this is now fixed.
• Attachments in inspections notes were corrupting upon upload, this is now fixed.

04.24.2023

Tracker and Outcomes

Summary

In order to provide a better reading experience for our Health Data Exchange users, the outcome report in both Tracker and Outcomes has been updated.

We've added a table of contents for the Test Results and Narratives sections. Since these sections can be quite lengthy, the table of contents allows you to jump to a particular section.

We've also added a hyperlink that will allow you to jump back to the table of contents.

Since the Test Results and Narratives sections can contain a lot of data, we've moved the patient’s billing information towards the top of the report. This allows you to quickly access the patient’s insurance information without having to scroll through the Test Results and Narratives sections.

Bug Fixes

• The Print Report icon is available in Outcomes.

Enhancements

• The report header now includes the patient’s Encounter Number.
• The Insurance section now appears before the patient’s Test Results and Narrative Results.
• The Test Results and Narrative Results sections now include a table of contents and a hyperlink to go back to the top.
• The Narratives Results section was updated to provide a more readable experience.

04.20.2023

EHR

EHR Mobile Version - No new mobile version for this release

This release adds some optimizations to the Incident list toimprove performance

 

Enhancements

• Improvements were made to how quickly the Incident List page loads and to search with the filter options.
• All NEMSIS versions: 17 values added to the Patient Allergy lists

04.17.2023

EHR

EHR Mobile Version: 5.44.1884

This release includes a new claim, some updates to the EMSA Stroke Scale, and several fixes to defects.

Enhancements

• Added a new claim - 'Draft Records Only' to be available for EHR Roles. If this claim is added to a user role, the user will only be able to access draft records where they are on the crew list. If the user also has the 'Edit All Claim' that gives them Admin access to records they will see records in both draft and locked status.
• Added the field 'Do you suspect an acute (new onset) stroke/CVA occurred?' to the Incident tab. This field and associated validation rule have been added to support Alabama customers with the EMSA Stroke Protocol.
• The EMSA Stroke scale has been updated to display the score calculation instead of the Stroke Criteria Met/Not Met value.

Bug Fixes

• A fix has been made to the Additional Agencies so that only agencies marked as 'Available in EHR' will appear in the EHR Additional Agencies list. To double check how your Additional Agencies are set up check Admin >> General >> Other Agencies 
• The Estimated Age field has been moved slightly so that the full value is visible when the Driver's License Scan option is enabled.
• We fixed an issue where clinical times could be documented after patient care had been transferred.

04.05.2023

PM

• Class records for a person can now be exported as a CSV file. This allows reporting of a single row for a class including the instructors, which was something that was not possible to do in Ad Hoc if there was more than one instructor.
• There were some small improvements and fixes for Award Programs, including an issue with incidents on the first day of the participation period not being counted.

Bug Fixes

• In Award Programs, some incidents in the percentage range calculations were not being included in the calculation if they were on the first day of the participation period. This has been fixed.
• In Award Programs, the agency level print was displaying a person twice if the person had multiple Employee Number records with the same effective date. While having more than one Employee Number record with the same effective date is not recommended, the print has been updated to select one so that the person is not showing multiple times in the print.
• In the Award Program calculation details window when an incident criteria is expanded, the incidents are now listed in reverse chronological order with the newest incident displaying at the top.

Enhancements

• The list of classes on the person record Classes tab can now be exported as a CSV file by clicking the Export button on the top right.
• The filters set on the Classes tab are respected by the export.
• The CSV file will be saved to the default browser location.
• The following information is included in the export - Class Name, Class Description, Class Objective, Category, Educational Facility, Instructor Name(s), Session Name, Session Description, Session Date with start and end time, calculated length of session, Session Objective, Credits.
• In the Award Programs incident percentage range calculation, the Max Percentage can now be set for over 100%.
• The Reset Password and MFA security permission was added to the Personnel Management Admin security role in preparation for the new Multi-factor Authentication section in PM.
• The spinning circles displayed on the delete class and complete class actions while they are working are now formatted consistently with the spinning circles in other areas.

04.03.2023

EHR Insights

Enhancements

• New NEMSQA dashboards:
• NEMSQA Pediatrics-03b Documentation of Estimated Weight in Kilograms - Percentage of EMS responses originating from a 911 request for patients less than 18 years of age who received medication and had a documented weight in kilograms or length-based weight estimate documented during the EMS response.
• NEMSQA Hypoglycemia-01 Treatment Administered for Hypoglycemia - Percentage of EMS responses originating from a 911 request for patients with symptomatic hypoglycemia who received treatment to correct their hypoglycemia.
• NEMSQA Asthma-01 Administration of Beta Agonist for Asthma - Percentage of EMS responses originating from a 911 request for patients with a diagnosis of asthma who had an aerosolized beta agonist administered.
• NEMSQA Seizure-02 Patient Received Intervention for Status Epilepticus - Percentage of EMS responses originating from a 911 request for patients with status epilepticus who received benzodiazepine during the EMS response.
• NEMSQA Safety-01/Safety-02 Use of Lights and Sirens During Response/Transport - Percentage of EMS responses originating from a 911 request in which lights and sirens were not used during response. Percentage of EMS transports originating from a 911 request during which lights and sirens were not used during patient transport.
• NEMSQA Respiratory-01 Respiratory Assessment - Percentage of EMS responses originating from a 911 request for patients with the primary or secondary impression of respiratory distress who had a respiratory assessment.
• NEMSQA Trauma-01 Injured Patients Assessed for Pain - Percentage of EMS transports originating from a 911 request for patients with an injury who were assessed for pain.
• NEMSQA Trauma-03 Effectiveness of Pain Management for Injured Patients - Percentage of EMS transports originating from a 911 request for patients whose pain score was lowered during the EMS encounter.
• NEMSQA Trauma-04 Trauma Patients Transferred to Trauma Center - Percentage of EMS transports originating from a 911 request for patients who meet CDC criteria for trauma and are transported to a trauma center.
• NEMSQA Stroke-01 Suspected Stroke Patient Receiving Prehospital Stroke Assessment - Percentage of EMS responses originating from a 911 request for patients suffering from a suspected stroke who had a stroke assessment performed during the EMS response.

03.31.2023

Insights

• The following ESO Global Dashboards for Fire Incidents were updated and released:
• AFG -Fire Incidents
• Fire Resources -Personnel and Units (Call Volume)
• Fire Index
• Fire Incident Count
• NFPA -Turnout Compliance
• Click here for more details.

03.30.2023

EHR

EHR Mobile Version 5.43.183

Mobile update to fix an issue that could cause EHR Mobile to become unresponsive

Bug Fixes

• Additional support that improves handling when there is a CAD error

03.24.2023

Incidents

• This release contained a new data filter for the Archived Fire Incidents Search page.
• Many updates to the incidents backend code occurred, including adjustments to affect the performance of internal processes.
• Updates for NFIRS extracts were made to improve processing and to stop including deleted incidents.
• A new replay process was implemented for Fire Incidents Insights to improve how records are handled in the case of non-standard data points.

Bug Fixes

• The NFIRS Extracts process was updated to stop including Deleted incidents.
• Previously if an incident was both Locked and Deleted, it was being picked up for extract since the only status checked was “Locked.” Now, an incident is checked to verify if it is Locked and not in a deleted state before extracting.

Enhancements

• The Archived Fire Incident Search page was updated to include a filter for “Incident Type Category.”

03.23.2023

EHR

EHR Mobile Version - No new mobile version for this release

This release includes two new Flowchart Medications options.

Enhancements

• All NEMSIS versions: Flowchart Medications - Added Suboxone This value must be enabled in Admin >> EHR >> Flowchart >> Medications
• All NEMSIS versions: Flowchart Medications - Added Trazadone This value must be enabled in Admin >> EHR >> Flowchart >> Medications

03.23.2023

PM

• There is a new list, Current Certifications, which shows the latest certifications for each person. This will be helpful in troubleshooting EMS state submission issues.
• The Skills record now has a link back to the Training Class where it was created.
• The Edit Award Programs permission has been added to the Personnel Management Admin security role.
• Adding an employee number from New Person now reflects properly in other ESO applications.
• The Physical Types list is now correctly saving changes.
• PM Basic customers now have access to Rank & Title.

Bug Fixes

• The Physical Types list in Settings > Medical Lists was not correctly saving changes to the values. The list values will now save changes to existing values, add new values, and reflect deactivation and activation.
• The Employee Number was not available in Fire Incidents when it was added as part of the New Person functionality. Changes to the Employee Number are now reflected in other ESO modules regardless of how it was added or changed.
• The Award Program section was displaying in the navigation pane even if the person didn't have security for it, though it did not allow the person to get into Award Programs. Now, if the person does not have security, the Award Program section is not displayed in the navigation pane.
• The spacing for the buttons in the Print Header edit window in the Settings > Print Setup > Print Headers section has been corrected.

Enhancements

• The Current Certification list is now available on the Personnel section.
• Available to PM Basic and PM customers.
• Shows a list of the most current certifications for each person based on effective date.
• Active and expired certifications are displayed in the list.
• Inactivated certifications are not displayed on the list.
• If the list is exported, all the certification information for EMS certifications, such as licensure level, is included in the export. It also includes the category, type, number, initial issue date, issue date, expiration date, certification or license indicator, jurisdiction, and state (if applicable).
• Skill records created as part of a class in Training now have a link back to the class.
• The Skill History page available from the History link on the Skills section in the person record in the Certifications & Credentials tab, now has a “View in Training” link for skill records that were created by a Training class.
• The link is only visible if the user has permissions to view or edit classes in the Training module.
• If the user clicks the link, the class opens in the Training module.
• The Edit Award Programs permission has been added to the Personnel Management Admin security role for all Personnel Management customers. If the permission was already included in the security role, no change was made.
• PM Basic customers now have access to the Rank & Title section in the Work tab on the person record.

03.22.2023

EHR Insights

Enhancements

Treatment Success Rate (template) – A dashboard to visualize the performance of any or all flowchart treatments (medications and procedures). This dashboard template can be modified for any flowchart treatment by selecting one or many flowchart treatments using the "Treatment Name" filter that can be found on the filter panel on the right side of the dashboard. EMS Patient Refusals – This dashboard allows you to visualize system and individual trends around patient refusals. Includes total refusal rate, individual crew member refusal rate, refusals over time, and top primary impressions. Updated dashboard name of “Transport by Destination” to “Transports by Destination and Turnaround Time”

03.22.2023

Insights State Repo

Defects Fixed

Resolved an issue in State Repository NEMSIS 3.4 Insights to provide appropriate descriptors to appear in the eMedications.03 field

Below are the RxNorm code scenarios for descriptors to show up in the eMedications.03 field

• When an appropriate RxNORM code is populated the associated descriptor populates in the eMedications.03 field
• When a RxNORM code does not exist in the database - “Not supported by RxNORM” populates in the eMedications.03 field
• When there is no RxNORM code then NULL values populates in the eMedications.03 field

3.16.2023

EHR

EHR Mobile Version - 5.43.1878

Enhancements

• Phase 1 of the Clinical Opiate Withdrawal Scale (COWS) Form: The first phase of the COWS provides the ablity to document the COWS scale number and the time performed. The second phase will include the ability to document each component of the COWS scale.

03.16.2023

Incidents

• This release contained several backend changes to the Fire Incidents code base.
• A database change was implemented to decrease the processing time for NFIRS Extracts.

Bug Fixes

• A database change was made to address frequent NFIRS Extracts timeouts that were causing “Contact ESO Support” errors for certain agencies.

03.14.2023

Incidents

• This release contained several backend updates to the Fire Incidents code base, including fixing code warnings, cleaning up system tests, upgrading projects, and adjusting our internal API.
• The Archived Fire Incident Search page was updated with new search and filter options.

Enhancements

• The Archived Fire Incident Search page was updated to have different searches on the columns for incident number and address, and a new filter for date range was added to the page. This allows for greater ease of searchability and makes it simpler and more efficient to narrow down results.
• Now on the incidents grid, it is possible to right-click and open an incident in a new tab. This simple change helps with the incidents workflow in advance of implementing sticky filters on the grid. Instead of re-doing the search, now users can open their search results in new tabs to retain the original search results list.

03.09.2023

Incidents

• These releases contained backend changes to print and the auto-EHR functionality which improved performance and added to our internal logging.
• Bugs that affected extracts, our internal API, and the EHR Import feature were corrected.
• The Archived Fire Incident Search page was updated to show paginated results on a new grid.

Bug Fixes

• An issue was resolved that was causing duplicate incidents to appear in the same NFIRS Extract file
• The EHR Import window “Unit” filter now correctly displays a list of units and filters the available EHR records as expected
• An issue with formatting our internal API results was resolved, this simultaneously fixed a print issue caused by certain escaped characters in narratives

Enhancements

• The Archived Fire Incident Search page was updated so that initial results load on a paginated grid when the page is accessed. This improves the previous workflow, which didn’t display any results until a search term was entered.

03.02.2023

EHR

EHR Mobile Version 5.41.1876

The Glasgow Coma Scale (GCS) Unable to Obtain (UTO) options have been updated to allow each component of the Glasgow Coma Scale to be documented separately. This enables the ability to document only a Motor score in GCS in accordance with the new American College of Surgeons Trauma Triage Guidelines. Only complete GCS scores are included in Insights reports or state submissions.

Enhancements

• The UTO option for GCS has the ability to document Eyes, Verbal, and Motor.
• Addition of ET3 disposition values in Crew Disposition field for NEMSIS 3.5 versions.
• New validation rule that makes every component of the EMSA Stroke Scale required called EMSA Stroke Scale All Fields Required. Must be enabled in Admin >> EHR >> Forms >> Configurable Validation
• New validation rule that makes the Reason for Refusal or Release field in the NEMSIS 3.5 version called Reason for Refusal or Release Required required when the Patient Evaluation or Transport Disposition fields indicate a patient refusal or release without transport. Must be enabled in Admin >> EHR >> Incident>> Configurable Validation

Bug Fixes

• Update to the EHR Incident List to show the Lead Provider name to users that can only view records that they are a crew member on, instead of showing their name as the provider.
• Improvements to EHR Incident List Name Search to reduce time out errors.
• Update to the Data Quality rule that requires CPR Type to include Compressions when a CPR Flowchart item is marked as not performed.

03.01.2023

Insights

Hotfix

• ESO released a hotfix for the Insights EMS Pipeline. This resolved a bug in Insights EMS data with latitude and longitude values being displayed correctly. The following columns in the EMS data model were affected and have now been corrected:
• Incident Scene table:
• Scene Latitude
• Scene Longitude
• Incident Destination table:
• Destination Latitude
• Destination Longitude

03.01.2023

PM

• The Cross Validation criteria for Award Programs was added.
• There is now a group action for Qualifications.
• Personnel imports have been fixed so they no longer set imported personnel to be available in EHR.
• The Expiring Qualifications list has been fixed so that it shows the correct records.
• The workflow for editing Employee Numbers has been improved to make it less likely that multiple employee number sets will be added instead of editing a record.
• A number of small improvements and fixes were made. Please see the details below.

Bug Fixes

• Login times on the User list in the Personnel section now display in the time zone of the agency.
• The New Person page now trims the leading and trailing spaces, as well as any Unicode null values from the Username before it is saved.
• The Expiring Qualifications list in the Personnel section now displays only the latest Qualification and only if it is expired.
• The Personnel spreadsheet import and the PM ETL process no longer set the imported personnel to be Available in EHR.

Enhancements

• The new Group Action for Qualifications allows the user to enter a qualification for a group of people.
• There is a new criteria for Award Programs called Cross Validation.
• In the Criteria detail window, there are four fields used to set up the calculation: Limiting Criteria, Maximum, Limited Criteria, and Conditional Maximum.
• These four fields work together to prevent over-awarding points and/or hours by establishing a criteria that, once its maximum is reached, enforces a different maximum for a second criteria.
• The Calculation Detail and all of the Award Program prints have also been updated to reflect the new criteria.
• Similar to the Combined Maximum criteria, any criteria selected as contributing criteria for the Cross Validation criteria will be displayed as part of the Cross Validation criteria instead of independently.
• See more details in the Help for a thorough explanation and examples of how to set up and use the Cross Validation criteria.
• The Employee Numbers workflow has been improved.
• If there are no employee numbers set, then there is an Add button in the Employee Numbers section of the Work tab on the person record.
• Once there is at least one employee number set, then the View History button appears.
• Clicking on View History opens the History page where the user sees all employee number records.
• Edit an individual record to correct errors.
• Click "Add new set of employee numbers" to add a new set of numbers for the person and maintain history.
• Note that older employee number records may not have an effective date set. It is important to set the effective date so the employee number is displayed as expected in the lists in the Personnel section and for it to populate into Ad Hoc. Select Edit and add the appropriate effective date.
• The Expiring Immunizations list in the Personnel section can now be exported as a CSV file by clicking the Export button at the top right of the list. It will download to the default location set for the browser.
• The Absence Reason list in Settings can now be exported as a CSV file by clicking the Export button at the top right of the list. It will download to the default location set for the browser.

02.28.2023

Insights

Hotfix

• ESO released a hotfix for the Insights NEMSIS_3_4 data model. This resolved a bug in the Data Exporter Tool which was causing an HTTP 500 error when previewing and/or trying to save a new export in the NEMSIS_3_4 data source.

02.27.2023

Fire Incidents Insights

• Release of new Global dashboards for Fire Incidents Insights

Enhancements

• Fire Service Casualties- This report provides information about fire service casualties during department calls. The report gives counts and percentages with a breakdown by casualty severity and casualty cause of injury.
• Fire Safety - Working Fire- This dashboard breaks down incidents with working fires and the associated personnel exposures. Working fire incident aggregations including types of exposures by incident type and the recorded decontamination procedures by department personnel.
• Fire Resources - Personnel and Units (call volume)- This dashboard shows incident response statistics for department personnel and units. Breaks down personnel percentage and count of calls attended, as well as a count of calls and time on scene per unit.
• Fire Incident Report Performance (unlocked incidents)- This dashboard highlights the performance of the organization at completing Fire Incident reports. Displays counts of locked and unlocked incidents and the individuals and shifts accountable.
• False Alarms and Calls- This dashboard breaks down false alarm calls for an agency, including count and percentages of calls in the NFIRS Incident Type 700 series (False Alarm and False Call).
• Fire Critical Incidents- Types of critical incident responses; includes a breakdown of incidents by type and by critical incident circumstance, and shows basic incident details including actions taken.
• Fire Civilian Casualties- This report provides information about civilian casualties during department calls. The report gives counts and percentages with a breakdown by casualty severity and casualty cause of injury.
• Fire Aid Given or Received- This report provides a breakdown of aid given and received responses for the department. The report shows percentages of aid responses and gives total counts of incidents where an aiding or aided agency was involved.
• Fire Addresses and Location- This report helps departments identify calls by incident location to determine the geographic frequency of department responses. Includes metrics for responses by District and Station.
• Fire Property loss- This report highlights the frequency of fire responses which include recorded property and contents information. Displays incidents with value/loss breakdowns and calculates the percentage of value saved.

02.24.2023

Incidents

• These releases combine a lot of important updates for the Fire Incidents print page and culminated in the launch of the new print page for all accounts!
• The Archived Fire Incident Search feature was modified from a modal into a standalone page in preparation for continued updates coming soon.
• Auto-EHR retries were implemented to try and reduce the failure rate of imports, and the logging around that process was increased to help us catch and, coming soon, reduce the frequent causes of errors.

New Features

• The rewrite of the Incidents print page is live for all accounts
• Includes updated formatting for all pages, new print options, additional fields covered by redacted print, and more
• Integrates with the new Print Setup page which allows agencies to configure a specific logo and header for printing

Enhancements

• Auto-EHR retries have been implemented to help address import failures due to timeouts and temporary connectivity issues. Additional logging has also been added to that functionality.
• The Archived Incident Search feature is a dedicated page now, which lays the groundwork for additional improvements to workflow and functionality.

02.23.2023

EHR

EHR Mobile Version 5.40.1873

EHR has a set of new fields and a new rule to document information important for controlled substance tracking during the administration of a controlled substance to a patient. These new fields will be part of a new Controlled Substance Tracking section in the Flowchart. This new section will only appear for medications configured for Controlled Substance Tracking.

A medication can be marked as a Controlled Substance in Admin >> EHR >> Flowchart >> Medications >> Specific Medication. If you previously provided a list of Controlled Substances to ESO for the Witness to Waste Administration those medications will automatically be marked yes for Controlled Substance Tracking.

New Features

• Medications can be configured as a Controlled Substance in Admin >> EHR >> Flowchart Medications >> Specific Medication
• Controlled Substances can have any of the five Controlled Substance Tracking fields configured. To use, these fields must be enabled in Admin >> EHR >> Flowchart >> Configurable Fields
• Controlled Substance Box Number
• Controlled Substance ID
• Seal ID After Use
• Seal ID Before Use
• Waste Envelope Seal ID
• The validation rule 'Controlled Substance Related Fields Required' must be enabled in Admin >> EHR >> Flowchart >> Configurable Validation, This rule will require any Controlled Substance related field that is enabled to be documented when a Controlled Substance is administered.

02.23.2023

Insights

Hotfix

• Resolved a bug where the Insights NEMSIS_3_4 data model was inaccurately displaying “First State Submission Date Time”. This was also affecting the KPIs “Dispatch to First State Submission Time” and “Destination to First State Submission Time”

02.16.2023

EHR

EHR Mobile Version: No new mobile version for this release

Updates to Patient History lists in EHR

Enhancements

• All NEMSIS versions: Patient Allergy - Added ten medications
• All NEMSIS versions: Patient Medications - Added ten medications
• All NEMSIS versions: Patient History - Added ten history items

02.16.2023

PM

• A Combined Maximum criteria was added to Award Programs to allow for a combination of criteria to be calculated as if it were one criteria. This will allow, for example, Rank and Title criteria or Operational Tasks and Community events criteria to be combined into one total and apply a minimum or maximum to it. See more information about Award Programs in the Help documentation.
• There is now a label to indicate Archived award programs.
• Updates to the Physicals Due list and other “Expiring” lists provide more date filters.

Bug Fixes

• Special characters in security roles are now displaying properly in the Users list and export. Previously, security roles like “Fire-P&I Supervisor” were displaying with additional characters.
• The Certification and Credential spreadsheet import now checks for the category as well as the name of a credential during the import. Credentials with the same name and different categories should no longer cause an unexpected error.

Enhancements

• A Combined Maximum criteria was added to Award Programs to allow for a combination of criteria to be calculated as if it were a single criteria.
• There is a new criteria type in the Award Programs Criteria called Combined Maximum.
• When selected, the user can select multiple criteria from any of the existing criteria they have already defined.
• A combined maximum criteria cannot be selected as a contribution to a combined maximum criteria.
• The calculation will sum the totals for all selected criteria.
• If there is a maximum set for the individual criteria, then that individual maximum is the most that will be contributed to the Combined Maximum calculation for that criteria. Individual criteria minimums are ignored.
• There is an option to set a minimum for the Combined Maximum criteria which applies to the total of the selected criteria.
• There is an option to set a maximum for the Combined Maximum criteria which applies to the total of the selected criteria.
• In the Calculation Detail, the Combined Maximum criteria will display details for the individual criteria selected as part of it. The contributing criteria will not be displayed separately in the Calculation Detail.
• For the Calculation Detail print accessed from Print button on the Calculation Detail page, the Combined Maximum criteria information is displayed with the contributing criteria totals beneath it. The contributing criteria will not be displayed separately in the Calculation Detail print.
• If a user prints the Award Program Agency Detail (accessed from the Print button on the Award Programs > Participants tab) with the “Include criteria details” checkbox selected, the Combined Maximum criteria information is displayed with the contributing criteria totals beneath it. The contributing criteria will not be displayed separately in the Agency Detail print.
• In Award Programs, an Archived label has been added to archived award program definitions so that they can be easily identified. By default, the Award Programs list displays active award programs. Use the filter to change the status to see archived records.
• The Physicals Due list has date filters that can be changed to a longer time period. The default is “Due in 30 Days.” There was also an issue where the Physicals Due list was displaying physical records as being due even if there was a new exam scheduled, which has been fixed.
• For all “Expiring” lists and the Physicals Due list, there are a new date filters for “Expiring in 180 Days”, “Expiring in 365 Days”, “Due in 180 Days”, and “Due in 365 Days”.
• If the date filter is set for one list, it is maintained when navigating to another list.
• The date filter settings also apply to the exports of those lists.

Admin

Most of the Users functionality has been removed from Admin. Customers were emailed on February 15, 2023 about the change, with different emails going to PM customers and PM Basic customers.

Enhancements

The Users section has been updated to only display the ESO Tech Support user in order to guarantee all person creation and management is performed in one place. ESO will be able to provide a better experience and more improvements once the complexity of the same records being managed from two places in ESO is eliminated.

• All existing users are available in Personnel Management (PM).
• There is no migration of your data, we are simply consolidating user management in PM instead of maintaining it in Admin and PM.
• Functionality that was available in Admin > Users is available in PM.
• The header has a link to navigate to PM as well as a link to a document that describes where to find the equivalent functionality in PM.
• See the PM Help documentation for more detailed information about how to use PM. It is available from the (?) icon on the bottom of the left navigation bar in PM.
• All new people or users need to be added using the New Person button in the PM > Personnel section or using the Personnel spreadsheet import in PM > Settings > imports.
• For PM Basic customers, any users who had security for the Users section in Admin have access to PM Basic. Those users have a PM icon on the ESO Dashboard.
• For paid PM customers, users will need appropriate PM security roles and permissions to perform the functionality in PM. Additional guidance about security is available here.

02.15.2023

Incidents

Bug Fixes:

• Apparatus ID in the Unit table was fixed to display the expected 5-character string value.

Enhancements

• Added the table 'Civilian Casualty Transported to Emergency Care’ for reporting availability.
• Unhide the data field “IncidentID” - this can be used to find the unique count of records.

Activities

Bug Fixes

• The Recurring Tasks list in Activities > Settings was failing to load for users using Firefox or Safari. This has been resolved.

Enhancements

• Users can now attach images and some other file types to Community Events.
• The list of allowed file types includes image types, pdfs, spreadsheets, slide presentations, and other document/text file types.
• The maximum file size for an individual attachment is based on your configurable agency limit or 25 MB, whichever is larger.
• Once attached, users can view images and pdfs in a file viewer in the application. All other file types are not able to be previewed and must be downloaded to be viewed.
• Users have the option to delete individual attachments from an event. If a user deletes an event with attachments, the attachments are also deleted.
• Please note: In both cases, attachments are unable to be retrieved once they are deleted.

02.08.2023

PM

Summary

• Updates and renewals of Qualifications and Skills will now be reflected in the reminders on the ESO Dashboard.
• Award Programs has additional functionality and fixes.
• A number of small changes improve the workflow around user management.

Bug Fixes

• The notifications about expirations on the ESO Dashboard for Qualifications and Skills were showing even if the expired item in question had been renewed. Now when a qualification or skill is renewed, the expiration notification for the appropriate record is displayed.
• Note: For existing records with the incorrect reminder on the ESO Dashboard, something needs to be changed and saved in the skill or qualification record to trigger the reminder to get updated.
• The filter for the Security Role list used in the Person Settings > Account > Security Roles section now actually filters the roles.
• In Award Programs,
• The Class Credit calculations are now including credits that were added through the Classes tab on the person record and through imports.
• There was an error being caused by time zone processing which resulted in the Participant list not loading. The Participant list will now load regardless of the time zone.
• Incidents on the first and last day of the participation period were not being included in the calculation. This has been fixed.
• For Incident criteria calculation types Points per Incident, Points per Hour, and Percentage Points, the “Number of Points” field is now correctly saving when the field is updated.

Enhancements

• When adding a New Person from the Personnel section, the Account section has been moved closer to the top of the page to improve the workflow for adding people who do not need additional demographic information.
• When setting a Temporary Password from New Person or the person record in Person Settings > Account, a temporary password is now generated.
• That password will be displayed in a message box, can be copied using the Copy Password button, and then pasted into an email or other messaging to give to the user whose password is being reset.
• If the message box is closed, then a new temporary password is generated when the link is clicked again.
• When using temporary password from New Person, the message box will open after saving the person.
• After the user enters the temporary password on login, they will be required to set a new password.
• This both increases security by not allowing the same temporary password to be used multiple times and fixes the errors in PM with the temporary password functionality.
• Award Programs
• The Incident Percentage Range and Percentage Points calculations now display the actual percentage of participation in the Calculation Detail available from the Award Program > Participants list from the Detail option in the Actions menu and the History page and from the person record in the Award Program tab.
• There is also a new message explaining that percentage calculations are not final until after the end of the participation period.
• The Residential Address and Mailing Address formats in the person record in the Person tab have been updated to appear as multiple lines broken out between the address pieces instead of a single line.

02.07.2023

Incidents

Summary

An updated error message is now shown when CAD imports fail because a duplicate incident already exists in the system.

Enhancements

• Now if a manual CAD import is attempted from the incidents grid, the error messaging will correctly alert the user if the import fails because a duplicate incident record (matching incident number and date) already exists.

02.01.2023

EHR

EHR Mobile Version - No new mobile version for this release

Updates to select lists in EHR

Enhancements

• NEMSIS 3.5 version: Final Patient Acuity - added Dead with Resuscitation Efforts (Black)
• All NEMSIS versions: Injury Details - moved Car/pickup truck/van to the Pedestrian category
• All NEMSIS versions: Flowchart Medications - Added Caffeine This value must be enabled in Admin >> EHR >> Flowchart >> Medications
• All NEMSIS versions: Patient Allergy - Added ten medications
• All NEMSIS versions: Patient Medications - Added ten medications
• All NEMSIS versions: Patient History - Added ten history items

02.14.2023

EHR

EHR Mobile Version 5.39.1871

CAD error handling support

Bug Fixes

• Additional support that improves handling when there is a CAD error

02.01.2023

Insights

• On 2/1/23, ESO released an update to the Insights EMS data source to add some new stroke-related columns. This update has the potential to cause errors in customer Insights Dashboards that use this data source.
• Click here for more details.

02.01.2023

Activities

Enhancements

• Users with the appropriate security claim can now delete Task Types from the Task Types list in Activities > Settings
• User must have the “Activities Settings Access” claim to view the Delete Option
• The Delete option appears in red below the Disable option for each list item in the Task Types list
• If user clicks Delete, ALL Operational Tasks and Recurring Tasks with that Task Type will be deleted. Delete should only be used to clear data that was entered in error since this action cannot be undone.

Health Data Exchange, Patient Tracker and Outcome Portal

Summary

We updated the outcome report that is displayed in Patient Tracker and Outcome Portal. There were instances when the outcome report would not display the Test Results or Narratives sections properly.

We also made changes to the HDE FTP Credentials page in Patient Tracker and we updated the Nemsis file that is sent to the Memorial Hermann hospital system.

Enhancements

• Removed the FTPS protocol from the HDE FTP Credentials page in Patient Tracker. Only SFTP will be supported at this time.
• Updated the Nemsis file sent to ImageTrend's Hospital Hub for the Memorial Hermann hospital system.

Bug Fixes

• Updated Outcome report in both Patient Tracker and Outcome Portal
  Removed duplicate values inside the Disposition and CMS Disposition fields
  Adjusted the timestamp shown for Test Results and Narrative results to be in local time, not UTC time
  Addressed inconsistancies with the Test Results and Narrative sections

01.30.2023

Incidents

Summary

The latest incidents releases contained changes for the ongoing print page rewrite, including the addition of a new print setup page in Admin which will be used for incidents print headers, additional logging for CAD imports, and technical changes to support the delivery of data between Incidents and other applications.

New Features

• A new “Print Setup” page is available in Admin > Fire > Incidents. This page allows departments to configure an agency-specific print header which will be used on the new print page. Coming soon – the ability to upload a logo to use for the print header. New print page release date is forthcoming.

Bug Fixes

• A minor issue affecting the NFIRS validation for Fire > Human Factors Contributing to Ignition was resolved, so that Age/Gender are no longer available unless “Age was a factor” is selected. This change helps us meet NFIRS requirements.

01.19.2023

Insights

• A bug related to trendlines in graphing widgets has been resolved. This bug was producing a non-specific error on the widget and was blocking trendlines from displaying properly.
• The widget formula editor has been enhanced to display more meaningful and user-friendly error messages while creating and editing formulas in the widget designer.

01.18.2023

Activities

Bug Fixes

• Default Point values now populate in the Completed By section if the task or event is in Scheduled status. (ACT-1797)

Enhancements

• Personnel selection lists in Activities now display the Employee Number after the person’s name. Users can also search for personnel by the employee number within the personnel selection lists. These lists include:
• Assigned Personnel on Activities Filters
• Completed by Personnel on Activities Filters
• Assigned Personnel on Operational Task
• Completed by Personnel on Operational Tasks
• Completed by Personnel on Community Events
• New Assignment Personnel on Recurring Tasks

01.12.2023

PM

Summary

• The Class Names list, Session Names list, and Immunizations list management features have been updated so that they are consistent with other newer lists in PM > Settings.
• The Class Names list now is displayed in the order set in PM > Settings.
• Changing the Username in PM now updates Scheduling if the PM/Scheduling integration is enabled.
• New detail print and management functionality is included in Award Programs, as well as fixes to some issues raised by beta testers.
• There is a new Ad Hoc report called PM Instructor Hours by Session that provides more accurate information about how many hours an instructor has taught.
• Enable Add-ons no longer requires a browser refresh to see the change triggered by turning an add-on off or on.
• A bug around deleting a rank record has been fixed.

Bug Fixes

• The Class Names list is now displayed in the order of the values in PM > Settings > Class Lists > Class Names.
• The Rank section was giving an error if the user tried to delete the rank record if there was only one. This has been fixed.
• Award Program- incident percentage calculations were getting all Fire Incident Types included in the total, as well as EHR Run types, when an incident criteria for just EHR Run Types was created. Now if no Fire Incident Types are selected, Fire Incidents are no longer retrieved as part of the total for the denominator of the Percentage Range or Percentage Points incident calculation types.
• Award Program - When user in an agency which purchased PM navigated to PM using the View My Personnel Profile link on the ESO Dashboard and that user had no additional PM permissions, the print from the person record > Award Program > Calculation Detail would route the user to the Personnel section instead of printing. The user can now print from their own record.
• If the PM/Scheduling integration is enabled, changing a person's username in PM now notifies Scheduling of the change so that Scheduling is updated appropriately.

Enhancements

• Award Programs
• There is now a detail print for the agency level of Award Programs.
• The print includes under each person
• a list of the criteria
• the minimum and maximum for the criteria, if applicable
• the total for each criteria, as well as the totals for the award program.
• The detail print is generated if the "Include criteria details" box is checked on the print dialog box in Award Programs > Participants > Print.
• Users can delete Award Program definitions by selecting Delete from the Award Programs > Award Programs list from the Actions menu next to the award program they want to delete.
• Award Programs that are deleted cannot be recovered.
• Award Programs that need to be used for historical purposes should be Archived, which is also an option on the Actions menu, not deleted.
• Deleting an award program definition does not impact any of the underlying records (Activities, Incidents, Class Credits, Rank, or Title) used in the calculations for the award program. Only the award program details, criteria, and participants/participation periods are deleted.
• The Award Program Detail edit window no longer refers to points in the Minimum and Maximum labels.
• In the Calculation Detail window, incidents are now listed in reverse chronological order. The most recent incident is at the top.
• There is a new report called PM Instructor Hours by Session in Ad Hoc > Global > PM that provides more accurate information about how many hours an instructor has taught.
• The Class Names list in PM > Settings > Class Lists now has
• drag and drop functionality to order the list values
• a Sort Alphabetically button to put list values back into alphabetical order
• an Export button which triggers an export of the Class Names list as a CSV file
• The Session Names list in PM > Settings > Class Lists now has an Export button which triggers an export of the Session Names list as a CSV file.
• The Immunizations list in PM > Settings > Medical Lists now has a Sort Alphabetically button to put list values back into alphabetical order.
• When a user makes a change in the PM > Settings > Enable Add-ons section, the section in PM will be added or removed as appropriate without the user needing to refresh the browser.

01.10.2023

Incidents

Summary

In this release, the Fire Incidents team completed numerous bug fixes for the Incidents application and resolved an issue with personnel and apparatus sequencing in the NFIRS Extract. We updated background error logging to provide better information. Additional backend changes were made to support the ongoing print page rewrite.

Bug Fixes

• An issue with NFIRS Extracts was resolved so the apparatus and personnel transaction records will submit the correct sequence as expected for NFIRS validation.
• The Casualty and EMS pages now show a scroll bar when the number of records exceeds the available page size.
• The Authorization section correctly updates pre-populated values when the Report Writer or Officer-In-Charge is changed from one personnel to another.
• A minor error that occurred in the Authorization when navigating back to the Incidents grid was resolved.

Enhancements

• The Temporary Resident field was adjusted to have a more compatible data type and moved slightly so it doesn’t interrupt the workflow of the Critical Incident fields.

Insights

If you used either "Out-of-hospital Cardiac Arrests with ROSC" or "Out-of-hospital Cardiac Arrests with ROSC At the ED" in a Dashboard that you created before 1/4/23, please see this page for more details.

01.09.2023

Health Data Exchange, Patient Tracker and Outcome Portal

Summary

This release contains an update to the Coverdell Stroke Submissions database for the state of Virginia. These improvements enhance Virginia’s ability to work with this stroke data.

We also spent time updating our Outcome report in both Patient Tracker and Outcome Portal. The updates made to the outcome report gives a better view of the patient’s hospital test results (labs and vitals). These test results will also be sent to Insights in the future so we can create dashboards for specific lab results.

Enhancements

• Coverdell Stroke Submissions databse update
• Updated Outcome report in both Patient Tracker and Outcome Portal
  New section for Test Results
  New section for Narrative Results

12.14.2022

Incidents

Summary

This release contained backend changes to support the ongoing incidents print page rewrite, new work that will help connect Incidents data to the Logbook feature (under development), and bug fixes for critical API and NFIRS Extract issues.

Bug Fixes

• An issue was resolved that caused certain NFIRS Extracts to fail with a generic “Contact ESO Support” message. It is now possible to attempt to regenerate the extracts that previously failed.
• A problem that caused the data output from the external Fire Data API to be always JSON, instead of optionally JSON or XML, has been corrected.

Enhancements

• The “Initial Dispatch Code” field is now available in the external Fire Data API.

PM

Award Programs is available for all PM and PM Basic customers to enable themselves and start using. Award Programs is a flexible feature which allows agencies set up a calculations that can track participation for programs such as LOSAP or tax abatement programs, replacing a time-consuming combination of reports and spreadsheets used in other applications. Each personnel can view their own up-to-date calculations without administrative intervention. There will be on-going additions to Award Programs functionality to address scenarios not yet covered.

There is now a message displaying in the Users section in Admin that informs Admin users that the Users section will be removed from Admin in January. To support the removal of the Users section from Admin, there were two (2) enhancements to the functionality in PM pertaining to the Users list in the Personnel section and the availability of the deactivation of a person without needing to have a user account.

A bug blocking PM Basic users from viewing or editing the Immunization lists in PM > Settings has been fixed. Immunization and Immunization Manufacturer list values were also populated for all agencies.

There was a fix for the PM/Scheduling integration so that deactivated personnel in PM are properly reflected in Scheduling as being deactivated.

A set of related changes were made to the EMS Certifications and Licenses Licensure Level lists to add new values for NEMSIS 3.5, filter to display the appropriate values in the PM application, provide a way to upgrade these from NEMSIS 3.3.4/3.4.0 to NEMSIS 3.5, add NEMSIS codes for all values, and backfill the NEMSIS codes into the person's certification record. This should reduce EHR's state submission errors for current customers and make ESO ready for NEMSIS 3.5 reporting.

Ad hoc has been updated to link the Instructor to the Session so that it can be used to properly calculate instructor hours.

New Features

Award Programs can now be used by PM and PM Basic agencies.

• Award Programs can be used for any type of program where users need to calculate participation in EHR and/or Fire Incidents, Operational Tasks and/or Community Events from Activities, and Rank, Title, and Class Credits from Personnel Management. For more details about how to use Award Programs, click here.
• There is a new Enable Add-ons section in PM > Settings that will allow users in the agency with the appropriate security permissions to turn on Award Programs.
• Note that you will need to refresh your browser window after you enable Award Programs to see the new section.
• Once Award Programs is enabled:
• PM Basic users and PM users who have the Edit Award Programs or View Award Programs security permission in one of their security roles will be able to see the new Award Programs section.
• These permissions are included in the Personnel Management Admin security role.
• These permissions will need to be added to any other security roles the agency wants to grant permission to Award Programs.
• Users with View Award Programs can only view the Award Program information.
• Users with Edit Award Programs can view AND make changes to the Award Program information.
• Only one or the other is needed in a security role.
• There is a section displayed in the person record called Award Programs. This section will be visible to any users who can view their own record.

Bug Fixes

• In Ad Hoc, the instructor was not associated with a session. A new column, Session ID, was added to 13-06 Class Instructors so reports can show accurate data for how much an instructor has taught.
• The Print Header will now behave as expected; it will no longer give an error message when saving.
• Deactivating a person in PM was not passing that change on to Scheduling when the PM/Scheduling integration was enabled. This has been fixed.

Enhancements

• There is a notification at the top of the Users section in Admin. It alerts users that the Users section will be removed in January 2023 and provides links to documentation for where the functionality is in PM as well as a link to navigate directly to PM.
• EMS Certifications and Licenses Licensure Level has been updated to allow EHR to more accurately report these values to the states for NEMSIS and accommodate the NEMSIS 3.5 changes.
• There is now a list of NEMSIS 3.5 Licensure Level values.
• All NEMSIS 3.3.4/3.4.0 and NEMSIS 3.5 Licensure Level values have the correct NEMSIS code added to them.
• Based on the agency's NEMSIS version, the appropriate list of Licensure Levels is displayed in PM > Settings > EMS Certifications and Licenses when adding or updating a value.
• The User list in the Personnel section has been updated to include all personnel in the agency, even if they do not have a user account. Personnel without user accounts appear with no User Name. This will allow administrators to more easily determine which personnel do not have accounts. The export for that Users list now has separate columns for the first name and last name of the personnel.
• In Person Settings > Account, the Deactivate Account was renamed to Deactivate Person to better reflect the action. When a person is deactivated, they no longer appear in application lists like EHR Crew lists, and Fire Incident personnel. This functionality should be used if a person leaves the agency.
• The ESO System Access section is now always available even if there is no account set up.
• Users can now deactivate imported personnel who are wanted for historical documentation without requiring a username to be created for them first.
• The Lock Account function is only visible if there is an account set up.
• The Deactivate Person function will not ask about removing security roles if there is no account set up.
• In PM > Settings > Print Setup > Print Headings, Print Headings can now be deleted from the Action button next to the heading entry in the list by selecting the Delete option. If a heading is deleted, it will also be removed from any print configurations it was used in. Note that print headings in this section are currently only used for Award Program printing.

12.13.2022

Activities

Summary

This release includes enhancements to Task and Event points and assignment lists in Activities.

Enhancements

• If an agency has set the sort order for the Shifts, Units, Stations, Districts and Divisions lists in General > Admin, that order is now reflected in Activities.
  • These lists will appear sorted in the following locations in Activities:
  • Activities Tab:
  • Operational Tasks
  • Community Events
  • Daily Log Notes
  • Filters
• Users with Settings access can now enter a default point value for Task Types and Event Types in Activities Settings.
  • Users can enter point values with up to two (2) decimal places.
  • Users have the option to make the default point values in the task or event editable or not. This can be set for an individual task or event type by clicking the checkbox in the task/event type shelf in Settings.
    • The checkbox is labeled “Allow all users to edit the point value when creating or editing community events/operational tasks”.
    • The checkbox is checked by default.
  • If no default point value is set, the current system behavior will not change.
  • If a default point value is set for a task or event type, that value will default for any personnel added in the Completed By section of a task or event created with that task or event type.
    • PLEASE NOTE: Currently, users must add the completed by personnel PRIOR to setting the status in order for point values to default. As a result, default points are NOT currently populating for recurring tasks. This behavior is not correct and will be fixed in the next release.

12.12.2022

Inspections

Summary

This release contains two (2) enhancements and a bug fix for Inspections.

Enhancements

• If a violation occurs on an inspection, the violation will now carry over to the reinspection and will be marked as failed.
  • This change applies to reinspections created after the enhancement release date (12.12.2022).
  • Users will see the carried over failed violation when the reinspection is started.
• If a user adds notes and/or images to a violation that occurs on an inspection, those notes and images will now carry over to the reinspection.
  • This change applies to reinspections created after the enhancement release date (12.12.2022).
  • Users will see the carried over notes and images when the reinspection is created.

Bug Fixes

• Clicking on “View Email Log” from the hamburger menu on an inspection was causing an error. This has been fixed.

EHR

EHR Mobile Version 5.38.1867.0

Enhancements

• To improve performance and stability of EHR Mobile, we have made significant updates to the underlying components of the application. NOTE: A reboot is required after installing and before launching this version of EHR Mobile.

12.06.2022

Incidents

Summary

This release contained an enhancement for a new field in Incidents, as well as behind-the-scenes updates to the ongoing print page rewrite and a change to a process that caused background data delays for certain accounts.

Enhancements

• New – “Temporary Resident Involvement” field on the Basic page of incidents. This field is a multi-pick with a small subset of values and has been requested by numerous agencies who have a need to track this data point.

11.22.2022

Insights

Hotfix

• ESO released a hotfix to the Insights BI platform resolving a problem in which date aggregations were displaying incorrectly. We apologize for the inconvenience.
• Click here for more details.

11.21.2022

PM

Bug Fixes

• The import job and import detail now display the User's name again.
• Classes that had a credential included were getting an error when the user tried to complete the class. This is now fixed.

Enhancements

• There is now a scroll bar that appears in PM > Settings when the left navigation is expanded so that all of the values are accessible.

11.16.2022

EHR

EHR Mobile Version 5.38.1863.0

New Features

• Barcode Scanning with a Device Camera allows users to scan a barcode for the Chart Number field and input patient demographics using a driver’s license barcode. This feature may be enabled in Admin > EHR > Optional Features > Barcode Scanning with Device Camera. For more information, please see the Enabling Barcode Scanning quick reference guide on the EHR Training Materials page.

11.15.2022

Incidents

Summary

This release contained a handful of changes to support backend work for the upcoming Fire Incidents Insights. We released behind-the-scenes additions for the ongoing print page rewrite and made other important technical updates. Incident lock behavior was updated to respect pending autosaves. The new Vehicle Involvement feature was released and is available for all accounts using Fire Incidents.

New Features

• The new Vehicle Involvement feature is available for all accounts with Fire Incidents. Recorded vehicle data can be extracted through the external data API, and early next year will be available in Fire Incidents Insights and the new Incidents print page.
• Record data for any number of involved vehicles
• No restrictions based on incident type
• Capture additional information for persons involved, insurance, law enforcement, occupant counts, supplies used, and general notes
• Populate relevant details into Fire > Mobile Property where applicable

Bug Fixes

• Personnel data was updated for specific agencies’ incidents following a brief time period where new or changed employee IDs were not correctly reflected in incident bundles.

Enhancements

• Now before locking an incident, the system verifies that any pending autosaves are complete. This reduces the chance of receiving unexpected “save” errors.

11.03.2022

Incidents

Summary

This release contained backend changes to support ongoing database maintenance and technical upgrades in Fire Incidents. A field label on Basic was updated to be more consistent with the data being displayed. An issue with the Census Tract field that caused print errors was resolved. We’ve re-applied updates to the Properties and Incidents integration so that certain pieces of the incident address can be updated when a PBO record is linked to an incident.

Bug Fixes

• The Census Tract field on Basic > Location was modified so it correctly sets back to “null” when data is removed. This previously caused an error on the incidents print page.

Enhancements

• The Employee Number field label on Basic > Authorization was updated to “NFIRS Number”, which is a more accurate representation of the data that is displayed.
• The Properties and Incidents integration was updated so that when a PBO record is linked to an incident, the Cross Street, USNG, or Directions field can be edited and in certain circumstances, the Apt/Suite/Room field can be edited.

Health Data Exchange

Summary

This release introduces a new field in our HL7 discrete message. The State Wristband Number was added to EHR on 10.26.2022. If this field is enabled by the EMS agency and a value is put in this field, it will appear in the discrete HL7 that is sent to HDE hospitals.

Enhancements

• State Wristband Number added to discrete HL7 message

Technical documentation for our HL7 discrete message can be found in Product Training

11.02.2022

PM

There is now a Help icon so that the PM user documentation is more easily accessible.

Enhancements

• The user documentation link was moved to the question mark Help icon on the left navigation from the Help link in the Menu menu so that the user documentation is more easily found.

10.26.2022

EHR

EHR Mobile Version 5.37.1861.0

Summary

This release introduces a new field for agencies in states with patient wristband programs and NEMSIS 3.5 national schematron validation rules.

Bug Fixes

• Corrected an issue where EHR Mobile would crash when utilzing certain search functions.

Enhancements

• Added a new optional field State Wristband Number to the Incident Tab. This field may be enabled in Admin > EHR > Incident Tab > Optional Fields > State Wristband Number. The State Wristband Number field will appear on printed reports and is available for reporting in Insights. This field will be available for reporting in Ad-Hoc in early November 2022. For more information, please see the Enabling State Wristband Reporting quick start guide on the EHR Training Materals page.
• Added an optional validation rule that requires State Wristband Number be completed when the disposition indicates a patient transport. This rule may be enabled in Admin > EHR > Incident Tab > Configurable Validation > State Wristband Number Required for Patient Transports. The Wheelchair Transport disposition is excluded from this rule.
• Added a new validiation rule in the NEMSIS 3.5 version of EHR to require Local Protocol Provided Care Level to be completed on patient treated dispositions. This rule may be enabled in Admin > EHR > Narrative Tab > Configurable Validation > Local Protocol Provided Care Level.
• Added a new validiation rule in the NEMSIS 3.5 version of EHR to require the Interfacility Transfer or Medical Transport Reason field to be completed when Run type is a Transfer or Interfacility Transfer. This rule may be enabled in Admin > EHR > Incident Tab > Configurable Validation > Interfacility Transfer or Medical Transport Reason Required.

10.20.2022

PM

Users can now inactivate a credential so that if a person has a credential that is no longer relevant it will not display as expired. For example, a person had a Driver/Operator credential but was promoted to a position where they no longer need to keep up the credential, that Driver/Operator credential can now be inactivated so that it will be included in the person’s record for historical purposes but will not be listed as expired.

Enhancements

• Credentials can now be inactivated.
• Inactivated credentials will not be displayed in the Expiring Credentials list in the Personnel section.
• Credentials can be inactivated and activated from the person’s record from a link on the Credentials list as well as from a link on the Credentials History.
• Inactive credentials have an “Inactive” label.
• The edit window has explanatory text to let users know it is inactive.
• All credentials of that type are active or inactive based on the setting. This will include any new records added through group actions, imports, renew, or add.
• The Ad Hoc “12-02 Personnel Credentials” table will show the Is Active column as Yes if it is active and No if it is inactive so that inactive records can be eliminated from reports.

10.18.2022

Incidents

Summary

This release contained some backend changes to support ongoing feature work, as well as updates to various logos in the Incidents module. We completed critical bug fixes for an issue affecting unit data in the Scheduling integration and an issue with Apparatus Type in the NFIRS Extracts.

Bug Fixes

• A bug was resolved that blocked unit data from coming over via the Scheduling integration for cases where the unit names didn’t exactly match.
• We made changes to the NFIRS Extract to fix an ongoing issue where certain units do not submit an Apparatus Type even when it has been properly recorded.

Enhancements

• “Arson Info” on the Investigation tab has been updated to “Investigation Info” to reflect the spirit of the data being collected.
• New icons were added for the Investigation > Investigation Info, Basic > Aid, and Fire > On-Site Materials sections.

10.13.2022

Incidents

Summary

This release contained a lot of changes for some behind-the-scenes incidents features that are in progress, a fix for a print defect, new styling for status icons on the incidents grid, several extracts updates, and other technical backend changes.

Bug Fixes

• A defect with a recent fix to the FDID and Station printing on print pages was resolved.
• We changed the file generation process for NFIRS Extracts to mitigate extract failures for certain departments.
• The NFIRS Extract was adjusted to submit “Y” (Yes) for the Resource Form Used flag in the 1005 transaction when there are unit reports being submitted for an incident.
• We enhanced logging and fixed an issue that was blocking the SafetyPAD import for certain departments.

Enhancements

• The status icons on the incidents grid and elsewhere within incidents have a new style to match our updated UI standards.
• “Vehicle” on the HazMat page was updated to “Mobile Property” to accurately reflect NFIRS standards.

10.12.2022

Admin

This release introduces the ability for agencies to Map Districts coming from CAD to District values in ESO Fire

New Features

• Added a new tab inside of Admin module called CAD. This tab will allow you to enable feature as well as configure CAD mappings.
• Added the ability to map a CAD Call Nature Code to an EMD Complaint. This can be mapped in Admin >> CAD >> Mappings >> EHR >> EMD Complaint. When CAD data containing a CAD Call Nature Code is imported into EHR, the EMD Complaint will be selected based on the mapping in Admin.
• Added the ability to map a CAD Call Nature Code to a Fire incident type. This can be mapped in Admin >> CAD >> Mappings >> Fire >> Incident type. When CAD data containing a CAD Call Nature Code is imported into Fire, the Incident type will be selected based on the mapping in Admin.
• Added the ability to map a Stations from a CAD value to a ESO Fire Station entity. This can be mapped in Admin >> CAD >> Mappings >> Fire >> Stations.
• Added the ability to map a Shifts from a CAD value to a ESO Fire Shifts entity. This can be mapped in Admin >> CAD >> Mappings >> Fire >> Shifts.
• Added the ability to map a District from a CAD value to a ESO Fire District entity. This can be mapped in Admin >> CAD >> Mappings >> Fire >> Districts.

10.10.2022

Insights

An update to the EHR data model was released today. This update is consolidating the Incident Times and Operational Measures tables into the Incident Response Table.

This means that:

• The columns that were previously located in Incident Times can be found in the Incident Response table.
• The columns that were previously located in Operational Measures can be found in the Incident Response table.
• Both Incident Times and Operational Measures no longer exist in the EHR data model as standalone tables.

In order to accommodate these data model changes:

• The default filters that are added to new (blank) Dashboards have been updated to reflect these changes.
• The ESO Global Dashboards have also been updated to reflect these changes.
• However, any custom dashboards that you have created using these tables will need to be identified and updated. This documentation page and this video will help you to do this.

09.29.2022

Incidents

Summary

We fixed a print page bug that caused the personnel “Signature” (name) to be missing from the Incidents print page. A bug fix was released to make a dispatch time required when calling the Scheduling API from Incidents.

Bug Fixes

• An Incidents print bug was fixed so the Signature (name) field in the Authorization section of the Basic form always prints.
• A bug was corrected to make Dispatch Time a required field when calling the Scheduling API from Incidents. Previously, in certain circumstances the Scheduling API was contacted for information without providing a valid Dispatch time, leading to incorrect personnel being added to incidents.

09.28.2022

PM

• Users can now inactivate a certification or license so that if a person has a certification or license that is no longer relevant it will not display as expired. For example, if someone has an EMT-Advanced certification then gets a higher level Paramedic certification, that lower level certification no longer will be displayed as expired if it is inactivated.
• There was a fix to the Personnel import so that it now properly imports the NFIRS Employee Number and Alternate ID again.
• There was a fix to the Class import template to properly label a heading that was causing an error on the import.
• A Physicals Due list has been added to the Personnel section to allow tracking of upcoming personnel physicals so that they can be scheduled.

Bug Fixes

• The Personnel Import was not importing the NFIRS Employee Number and Alternate ID, causing other parts of the import to not work properly. This has been fixed.
• The Class import template had duplicate headers for Credit Type 38, which was causing both the manual import and the Firehouse generated spreadsheet to fail import unless the spreadsheet was manually corrected. This has been fixed.

Enhancements

• Certifications and Licenses can now be inactivated.
• Inactivated certifications and licenses will not be displayed in the Expiring Certifications list in the Personnel section.
• Certifications and licenses can be inactivated and activated from a link on the Certifications list as well as from a link on the Certifications History.
• Inactive certifications and licenses have an “Inactive” label.
• The edit window has explanatory text to let users know it is inactive.
• This will include any new records added through group actions, imports, renew, or add.
• The Ad Hoc “12-04 Personnel Certifications and Licenses” table will show the IsActive column as Yes if it is active and No if it is inactive so that inactive records can be eliminated from reports.
• A Physicals Due list is now available in the Personnel section.
• Users must have the View Physicals or Edit Physicals security permissions in one of their security roles in order to see the Physicals Due list.
• As with the other lists in the Personnel section, the filters for the Personnel section will limit the personnel who appear on the list.
• The list can be sorted by Person, Employee Number, and Due Date by clicking on the column headers.
• The list may also be exported as a CSV file by clicking the Export button at the top right corner of the page.

09.27.2022

Inspections

This release includes the ability to Unlock a currently locked inspection, and view changes in the new Change Log.

Enhancements

• Created the ability for Property Inspections to be unlocked and relocked.
• Created a new User Interface called Change Log
• This tracks all changes made in the unlocked inspection
• Users will see old to new value changes as well as
• Who unlocked the inspection
• Who made the changes to the inspection
• When the changes were made
• New Admin Roles
  • Unlock Inspections Role
    • Allows those with the Claims to unlock an inspection
  • View Change Log Role
    • Allows users with these Claims to see the change log

09.27.2022

EHR

EHR Mobile Version 5.36.1858.0

Summary

This release introduces the ability for agencies to import CAD call nature codes and descriptive text into a field in EHR along with mapping the CAD call nature code to an EMD complaint value. When enabled, the CAD call nature code also appears in the Incident List grid and when selecting CAD data for import.

New Features

• Added a new optional field Call Nature to the Incident Tab. This field may be enabled in Admin >> EHR >> Incident Tab >> Optional Fields >> CAD Call Nature. This field is populated with the CAD Call Nature Code and CAD Call Nature Description when data is imported through CAD Import.
  When this field is enabled:
  • The CAD Import screen for EHR Web and EHR Mobile (CAD Import – Select an Incident) will display a Call Nature column populated with the CAD Call Nature Code
  • The Incident List grid will display a column that contains the CAD Call Nature code
  The Incident List grid search filter has been updated to allow filtering by Call Nature. The Call Nature field will appear on printed reports and is available for reporting in Ad-Hoc.
• Added the ability to map a CAD Call Nature Code to an EMD Complaint. This can be mapped in Admin >> CAD >> Mappings >> EHR >> EMD Complaint. When CAD data containing a CAD Call Nature Code is imported into EHR, the EMD Complaint will be selected based on the mapping in Admin
• Added an optional validation rule that requires a patient phone number for patient contact dispositions. This rule may be enabled in Admin >> EHR >> Patient Tab >> Configurable Validation >> Patient Phone Number Required.

Bug Fixes

• Corrected an issue where Flowchart >> Other >> BLS Assessment was not being reported as successful (eProcedures.06) in state submissions.
• Corrected an issue where an XSD error was occurring when a phone number type was blank, affecting state submissions.

Enhancements

• Added eScooter accident to the Injury Details list on the Narrative Tab. When the Primary Injury is Motorized Vehicle Accident, eScooter accident is available in Injury Details.

09.20.2022

Hydrants

Overhauled the filtering capability across Hydrants and Tasks with additional filter options, changes to date filtering and giving ability to filter by ‘Unassigned’ records.

New Features

• Enhanced filters for Hydrants; users can now also filter by the following fields:
• Private Hydrants
• Water District
• Color
• Manufacturer
• Water Main
• Enhanced filters for Tasks; users can now also filter by the following fields:
  • Hydrant Water District
  • Hydrant Inspection District
  • Hydrant Color
  • Hydrant Manufacturer
  • Hydrant Water Main
  • Private Hydrants
  • Hydrant Fire District
  • Hydrant Status
  • Hydrant Tags
  • Task Repair Type
• Able to filter by “Unassigned” records in drop down fields – users can now search for ‘null’ values.
• Users can now filter using date ranges’ on Task “Due Date” and “Completed Date”
• Filtering with dates in “From” and “To” returns tasks within date range
• Filtering with date in “From” returns tasks starting with the “From” date and beyond
• Filtering with a date in “To” returns tasks up to the “To” date
 

Bug Fixes

• Resolved issue with count of records not showing on Hydrants/Tasks grid
• Implemented stripping of leading/trailing spaces in Hydrant ID

09.14.2022

PM

The Physicals section has some new information that it can now track to support NFPA 1580 annual physical exams, as well as a group action to be able to add physicals for a group of personnel. There were a few bug fixes in the Credits and Physical Types lists, as well as correction of a validation error for blank Employee Numbers.

Bug Fixes

• Blank employee numbers are no longer included in the duplicate check, allowing the user to save a blank employee number.
• In PM > Settings > Class Lists > Credits, existing credit list values can now be changed and saved, even if there is no value in the code field.
• In PM > Settings > Medical > Physical Types, the selected Duration value now displays properly.

Enhancements

• Physicals
• There is a Physical Restrictions list in PM > Settings > Medical, which allows the agency to define any restrictions that they want to be able to select from if a person has a physical exam result of “May work with restriction”.
• The Physical Lists security permission needs to be included in one of the user's security roles in order to manage that list.
• In the person record in Medical > Physicals in the add or edit page
• There is a section called Restrictions that will be displayed if the physical exam result is “May work with restriction”.
• Multiple restrictions may be selected.
• There is an optional Physical Performance section which allows you to record if the person Meets, Area of Improvement, or N/A for the following areas which conform to the NFPA 1580 standard
• Aerobic Capacity
• Cardiorespiratory Endurance
• Body Composition
• Grip Strength
• Leg Strength
• Arm Strength
• Muscular Endurance
• Flexibility
• There is an optional Medical Exam section which allows you to record if the exam had Completed, Not Completed, Not Required the following tests which conform to the NFPA 1580 standard
• Blood Analysis
• Urinalysis
• Pulmonary Function Test
• Chest X-Ray (Due Every 5 Years)
• EKG
• Infectious Disease Screening
• Cancer Screening
• Audiometric Exam
• Vision Testing
• Files can now be attached to physicals records in the same way that attachments can be done in other parts of PM.
• There is a Group Action for Add Physical, which allows you to add Physicals records to a group of people.
• This allows adding a basic physicals record including recording results and notes for individuals but not the new Physical Performance or Medical Exam sections.

09.13.2022

EHR

EHR Mobile Version 5.35.1855.0

Bug Fixes

• Resolved an issue where in certain conditions records on EHR Mobile would fail to sync to EHR Web and would appear to be “stuck.”

09.08.2022

Incidents

Summary

Validation for Incidents has been updated to prevent some uncommon NFIRS Extract errors. For the Properties & Incidents Integration, now when a Property, Building, or Occupant is deleted, any associated incidents are unlinked and will no longer display in the Incident History grid.

Bug Fixes

• UI validation was updated for the Fire Spread fields on the Fire tab of incidents.
• UI validation was updated for Controlled Time on certain incident types when Wildland data is included.
• Deleting a Property, Building, or Occupant unlinks any associated incidents and no longer displays those records in Incident History.

09.08.2022

EHR

EHR Mobile Version 5.35.1855.0

Bug Fixes

• Updated the sort order for the General value in the Primary Injury List.

Enhancements

• Protocols Used has been updated to allow multiple protocols to be documented.
• Added S-LAMS Stroke Scale. This can be enabled in Admin >> EHR >> Forms Tab >> Forms >> SLAMS. This stroke scale requires EHR Mobile version 5.35.1855.0 or higher.
• Added the field 'Is Onset Time an Estimate' to document when the Symptom Onset Time is estimated. No configuration change is needed to begin using this field. However, this field requires EHR Mobile 5.35.1855.0 or higher.
• Added new values to Patient History and Patient Allergies.
• Updates to the N3.5 version of EHR.

09.07.2022

Insights

We are introducing default filters for new Dashboards built by Insights Designers. These default filters will significantly improve query performance when building new Dashboards, and will help steer Dashboard Designers towards relevant datasets.

This means that:

• New dashboards will automatically be filtered to the Last 30 Days of Records, that are Active(i.e., not deleted) and are Locked
• These default filters can be freely deleted or modified
• Note: existing Dashboards will not be affected by this enhancement

08.31.2022

Incidents

Summary

We corrected the Incidents print page to print all recorded Person data for an incident, and updated the Supplemental form to print Person and Narrative independently. Extracts bug fixes for the Report Writer and Officer-in-Charge Authorization Date as well as for Civilian Casualty (and other) age calculations were deployed. We made numerous backend changes to Incidents data pipelines, and corrected an issue with the Shift data in Analytics.

• Bug Fixes
1. The Incidents print page now print person records and narratives independently, and will print all person records as expected.
2. Corrected a date offset issue that was affecting the Report Writer and Officer-in-Charge Authorization Date in certain NFIRS extracts.
3. Corrected the age calculations for Civilian Casualty and other fields in the NFIRS extracts.
4. Updated Analytics to show expected data for Shifts.

08.31.2022

Insights

This release includes logic updates to the Insights EHR Data Model so that users can continue to utilize old lights and sirens fields on the existing dashboards. The legacy lights and siren fields are available in the model so that users can make a smooth transition between the old fields and the new descriptor fields on the dashboards and not have to experience any disruption in the data flow.

Enhancements

Legacy descriptor fields Response Mode Descriptor and Transport Mode Descriptor have not been deprecated yet in the EHR Insights Data Model. Crosswalk mapping has been done between the old and the new descriptor fields to continue to populate data in the existing dashboards built using the old descriptor fields. Users can eventually transition to the new descriptor fields on the dashboards.

Below are the new Response Mode Descriptor fields available under Incident Response Table

• Response Mode Intersection Navigation
• Response Mode Lights and Sirens Use
• Response Mode Scheduled
• Response Mode Speed

Below are the new Transport Mode Descriptor fields available under Incident Disposition Table

• Transport Mode Lights and Sirens Use
• Transport Mode Scheduled
• Transport Mode Speed

08.31.2022

PM

Summary

• A basic Physicals record is available to add, view, and edit in the Medical tab. Additional functionality will be available in subsequent PM releases.
• Some extra links on the Immunization record have been removed to make it consistent with similar record navigation in PM.

Enhancements

• Physicals are now available in the Medical tab of the person record. This is only available for Personnel Management (PM) customers.
• A user with the View Physicals or Edit Physicals security permission as part of one of their security roles can see the Physicals section in the Medical tab of the person record in PM.
• The Personnel Management Admin security role was given the Edit Physicals and Physicals Lists security permissions.
• Any other security roles must have the appropriate permissions added to them in Admin > Security > Roles.
• Users can view Physicals in their own record by clicking on the “View my personnel profile” link on the ESO Dashboard.
• The Physicals section displays a list of the most recent exam for each Physical Type with the Physical type, Exam Date, Next Due Date (if entered), Result (if entered), and first line of notes (similar to the contacts in the Person tab).
• The information for the same fields can be added. The results of the exam can be one of the following - May work without restriction, May work with restriction, or May not work until final medical clearance. A list of restrictions will be in an upcoming release.
• An Exam Date is required. All other information is optional.
• If a duration for a Physical Type is set on the Physical Types list in PM > Settings > Medical, then the Next Due Date will be populated by default based on the duration and the Exam Date.
• If a reminder period for a Physical Type is set on the Physical Types list in PM > Settings > Medical, the reminder will appear on the ESO Dashboard if the physical had a Next Due Date set.
• The Immunizations section in the Medical tab of the person record has had the Edit and Delete links removed to make Immunizations consistent with all other records of that type in PM. Both Edit and Delete are still available in the History window.

08.30.2022

Activities

This release includes additions to the Equipment List for Community Events and a bug fix.

Enhancements

• The following new values were added to the equipment list in Community Events and the list was alphabetized. This list is available in both the Equipment and Interactions sections of Community Events.
• Bicycle Helmets
• Carbon Monoxide Detectors
• Elbow/Knee Pads
• Fire Prevention Coloring Books
• Fire Prevention Fire Helmets
• Fire Prevention Handout Materials
• Fire Prevention Stickers
• Handrails
• NARCAN Rescue Kit
• Weather Alert Materials
• Wheelchair Ramps

Bug Fixes

• On the Event Types page in Activities > Settings users could not disable an event type that was recently created without refreshing the page. This has been fixed.

08.25.2022

Analytics

This release contains a bug fix to address data delay in the Analytics Audit Log Report.

Bug Fixes

• Users can see data populating in the Audit Log Report. Filters are working on the report and can be used as per the user requirement. The report can be found under root module - EHR Reports>Operational Reports>System Monitoring>Audit Log

08.25.2022

State Repository Insights

A bug was fixed for the NEMSIS 3.4 State Repo Insights Data Model. Users can see the list of values in the 'eResponse.24 - Additional Response Mode Descriptors field'. The values are available now to make a selection and report upon.

Bug Fixes

• Users can see the available list of values in the 'eResponse.24 - Additional Response Mode Descriptors' field and query upon those values.

08.24.2022

EHR

EHR Mobile Version 5.34.1854.0

Summary

This release contains a new version of EHR Mobile that enables the Lights and Sirens Use changes introduced on 07.27.2022.

Deployment Notes

• Customers upgrading from EHR Mobile version 5.34.1845.0 must first remove EHR Mobile through Add/Remove Programs before installing this version.

08/24/2022

Hydrants

Bug Fixes

• Bug relating to lat/long coordinates breaking search functionality for certain agencies resolved.
• Bug with the hydrant/task list being out of sync with the filter/search functionality resolved.

Enhancements

• Users can now delete Hydrant images.
• Logic for filtering “Tags” now uses “Or” instead of “And”

08.23.2022

NEMSIS State Repository Insights

This release contains enhancements and a bug fix to the NEMSIS State Repository Insights Data Model.

Enhancements

• Added PCR PDF Columns to the NEMSIS 3.4 Sisense Data Model. Users can find these fields in the 'Incident Response' Table as:
• PCR PDF Link
• PCR PDF URL
• NEMSIS 3.4 Reporting views have been updated to show NTZ Time values in the 'Times' fields.
• Added a field named 'State Office Region' to the NEMSIS 3.4 Sisense Data Model. Users can find this in the 'State Submission' table.
• Repository Name Column has been removed from the NEMSIS 3.4 Sisense Data Model.

Bug Fixes

• Fixed a defect to correct the calculation measure for - Dispatch To First Record Submission Time. Users can find this measure in the State Submission Measures table.

08.23.2022

PM

Summary

• Credit Codes have been added to Ad Hoc and added to lists in PM.
• The Credits list has been removed from Admin.
• Physical Types list has been adding to PM > Settings.
• The Import job status table now has date filtering.

Enhancements

• Credits
• The Credit Code, which was added in the previous release, is now visible as part of the list value in the Training > Sessions > Credits edit window and in person > Classes > edit individual classes window. The code can be searched in the credit lists.
• The Credits list, which was added to the PM > Settings > Class Lists section in the last release, has been removed from Admin > PM > Class Lists.
• The Credit Code is now available in Ad Hoc in both 12-05 Personnel Credit Hours and 13-05 Class Credit Hours.
• There is an import spreadsheet available for Cal-JAC here. Additional spreadsheets for Kentucky, New York, and New Jersey will be added as they are approved. There will be a customer communication targeted to PM customers in those states with directions on how to import and report on the codes. We are also working on Ad Hoc reports for customers in these states to use for submitting to the state. If you are aware of any other states that require reporting using state provided training codes, please let me know.
• Physicals
• In preparation for the addition of the Physicals section in the Medical tab of the person record in the next release, some security permissions for Physicals have been added.
• View Physical will allow view only access to the new physicals section.
• Edit Physical will allow view, add, edit, and delete access to the new physicals section.
• Physicals List will allow management of all lists pertaining to the Physicals section in PM > Settings > Medical.
• The Edit Physical and Physicals List permissions have been added to the Personnel Management Admin security role.
• The Physical Types list has been added to PM > Settings in a new Medical section.
• It is pre-filled with some common values but users with the Physicals Lists security permission can add values and manage the list.
• The Immunizations and Immunization Manufacturers lists have also been moved to the Medical section.
• The PM > Settings > Imports section now defaults the dates to the imports in the past month.
• If set, all of the filters in the Imports section are now displayed at the top of the section and may be removed by clicking the X.

08.19.2022

EHR

EHR Mobile Version 5.33.1837.0

Bug Fixes

• Resolved an issue where under certain conditions, upon import of a Philips Tempus cardiac monitor case, attachments would be duplicated multiple times.

Enhancements

• For customers in Arkansas, adjusted the configurable validation rule Admin >> EHR >> Incident Tab >> Configurable Validation >> Arkansas Trauma Registry Number Format to allow the value in the Incident >> Trauma Registry field to begin with the letter C or D, in addition to A or B.

08.18.2022

PM

A bug on the information displayed on a Completed Class was fixed.

The message received when there is a duplicate employee number now displays the other employee’s name.

Bug Fixes

• Users with the Edit Class security permission but not the Edit Completed Class security permission were only able to see one attendee on the completed class in the Training section. Users with the Edit Class permission are now able to see all of the attendees on a completed class.

Enhancements

• In the Work > Employee Numbers section, there is an error message displayed when a user tries to set the employee number to the same number that is active on another person. That error message now displays the name of the person who already has that active employee number, so that it is easy to resolve the conflict.

08.17.2022

EHR

EHR Mobile Version 5.33.1837.0

Enhancements

• Added Risperidone to Flowchart >> Medications. This can be enabled in Admin >> EHR >> Flowchart Tab >> Medications.
• Added Peace and Health Officer Hold to Flowchart >> Other. This can be enabled in Admin >> EHR >> Flowchart Tab >> Other.

08.16.2022

Insights

The URL being used for the embedded Sisense BI tool has been updated to match the ESO suite domain (sisense.esosuite.net).

This means that:

• Incognito mode with the Chrome browser now works properly
• The Safari browser on Mac OS works properly
• Fewer security-related problems for end users due to cross-domain URLs and browser cookies

08.15.2022

Incidents

Summary

Several changes were made to the incidents module, including print page updates and a new CAD related field.

New Features

• A new field, "Initial Dispatch Code," is available in Incidents. It is displayed on the Import CAD grid and on the Incidents > Basic page under Incident Type. The field will help departments capture data about how they were dispatched to an incident and compare that value to their final call type.

Bug Fixes

• Two print issues were resolved, one of which was affecting a narrative timestamp (which was removed) and another causing the FDID and Station values to not print (this has been fixed).
• A personnel import issue was corrected so personnel counts are no longer duplicated on the incident report.

08/11/2022

Hydrants

Bug Fixes

• Blank list shown in the Properties application when searching for a hydrant now populating correctly.
• Selecting “Upload Photo” or “Upload attachment” no longer triggers previously opened task shelves.
• Hydrant images now clear correctly when navigating to a different image.
• Improvements to stability of the spreadsheet import functionality

08.10.2022

PM

The Credit list has been added to the Personnel Settings section and enhanced. This will allow customers in states like California, New York, Kentucky, and New Jersey to import their state training reporting codes and then be able to report them to their states.

Enhancements

• The Credit list is now available in PM > Settings > Class Lists. Please note that the functionality below is only available in PM, not in Admin. The section in Admin will be removed.
• There is a new field called Code on the Credit list. This field can be used for state reporting of training such as Cal-JAC, and reporting for New York and New Jersey. Availability of the code in Ad Hoc will be in the next release.
• The category of the Credit (EMS, Fire, Other) can be changed after the credit is created.
• The Class spreadsheet import has been updated to include the Code in the Credit tab so that the Code can be imported with the Credit.
• Note - the import only brings in new records. It does not update existing records.
• There will be a Cal-JAC spreadsheet available for import. We are trying to get the New York, Kentucky, and New Jersey training code sets to make them available for import as well. If there are any other state-wide training code sets, please let us know.

08.09.2022

EHR

EHR Mobile Version 5.33.1837.0

Enhancements

• Added Monkeypox as an Impression. This can be enabled in Admin >> EHR >> Narrative Tab >> Configurable Lists >> Impressions

07.25.2023

EHR

No new mobile version

This release has some changes in the N3.5 version to allow better documentation of an intercept scenario.

Bug Fixes

• Updated the NEMSIS 3.5 validation to allow a Transport Disposition of 'Transport by this EMS Unit' and 'Transport by This EMS Unit, with a Member of Another Crew' when the Crew Disposition indicates the patient care was transferred.

 

08.02.2022

Hydrants

• Sorting enabled on Hydrants and Tasks grids.
• Pagination controls added.
• Bugs related to searching within the system resolved.

Enhancements

• Sorting enabled on Hydrants grid - default sort is ascending by Hydrant ID.
• Sorting enabled on Tasks grid - default sort is descending based on Due Date (most recent first).
• Pagination controls enabled on Hydrant and Task grids - you can now select how many Hydrants and Tasks are displayed on the grid, up to 250 per page. Default set to 50.

Bug Fixes

• Users can now search for exact string values by using double quotation marks – e.g. previously searching for HYD00500 would return other similar values. Searching for “HYD00500” will now only return 1 result correctly.
• Improvement to stability and performance of “Import” functionality for larger files.

07.29.2022

Incidents

Summary

The team modified the current Incidents print page to always print narrative information for the main incident narrative (and unit narratives) on the Supplemental form instead of the Basic form. Also new with this release, the Properties and Incidents Integration is now available! This feature allows departments to link a Property, Building, or Occupant record to an Incident.

New Features

• Properties and Incidents Integration
• There is a new "ESO Properties Record" lookup field in the Basic > Location section of an incident.
• Use that field to search for a Property, Building, or Occupant by address (the search can also auto-fill existing addresses in the incident)
• When a record is selected, it links the Properties record to the incident and auto-populates relevant details
• If the call is a Structure Fire, and the linked Properties record is a Building or Occupant, it's possible to populate basic structure details into the Structure section of the Fire tab/li>
• Once the incident is locked, users can see a record of that incident on the Properties > History > Incident History grid
• New-All three Properties record types (Property, Building, and Occupant) have a grid that shows the linked incidents

Bug Fixes

• Incident narratives now always print on the Supplemental form-this was done to mitigate reported issues of data not splitting between the Basic and the Supplemental form correctly when an incident was printed.

07.27.2022

EHR

EHR Mobile Version 5.33.1837.0

Summary

• To support the national initiative to study and reduce lights and sirens use, we have updated documentation options for lights and sirens use for both response and transport modes.
• To continue preparing for NEMSIS 3.5 we have made some updates to the NEMSIS 3.5 transform.

New Features

• Four new fields are available to document the unit's response mode to scene:
• Lights and Sirens Use
• Intersection Navigation
• Scheduled
• Speed
NOTE: The new Lights and Sirens Use field will be automatically enabled for your agency. The other fields will need to be enabled in Admin > EHR > Incident Tab > Configurable Fields.
• The field Response Mode Descriptors has been deprecated; the data collected in that field in the past will continue to be available for reporting.
• Three new fields are available to document the unit's transport mode to destination:
• Transport Mode Lights and Sirens Use
• Transport Mode Intersection Navigation
• Transport Mode Speed
NOTE: The new Transport Mode Lights and Sirens Use field will automatically be turned on for your agency. The other fields will need to be enabled in Admin > EHR > Incident Tab > Configurable Fields.
• The EHR Web and EHR Mobile applications will automatically update the Transport Mode Lights and Sirens Use field with the value from Disposition, when the Disposition indicates Lights and Sirens use (Example: Transported, Lights/Siren).
• The field Transport Mode Descriptors has been deprecated; the data collected in that field in the past will continue to be available for reporting.

Enhancements

• Added a field to document FiO2 in the CPAP Flowchart item
• Added ET Tube, BiPAP/VPAP, and CPAP to the Devices list for the Oxygen Flowchart item
• Added NYS EMT Critical Care to the list of available values for Incident Tab > Unit's Level of Care. This value may be enabled in Admin > EHR > Incident Tab > Configurable Lists > Unit's Level of Care.

07.19.2022

Analytics

Users with access to ESO Insights will no longer see the "Analytics" app badge on the ESO Suite Dashboard. For these users, Analytics is now a feature within the Insights application.To access Analytics, these users will now need to launch Insights, then use the "Analytics" tab on the left side of the Insights homepage. All Analytics reports and folders are present in this location.Users in your agency without Insights access will continue to see the Analytics icon and will be unaffected by this change.NOTE: if you have bookmarks in your web browser directly to the Analytics app or specific reports, these bookmarks will continue to work.

Hydrants

Import functionality expanded to allow users to bulk update records through spreadsheet imports.

New Features

• Users can bulk edit data using the ‘Import’ function. You can now edit existing data for Hydrants, Tasks and Lookup lists by uploading a template spreadsheet which has matching values for key fields such as Hydrant IDs.

07.13.2022

Activities

This release contains bug fixes related to the Task Name field and deleted personnel.

Bug Fixes

• Late last year the Task Name field was changed to be optional, but a bug was reported later where the Task Name was still being required on the backend. This bug has been fixed.
• If personnel added to the Completed by section of an activity were deleted in PM, opening the activity would cause an error and the activity shelf would not load. This has been fixed.

07.12.2022

EHR

This release contains updates to the Philips Tempus ALS Monitor/Defibrillator Integration.

Bug fixes

• Resolved a condition where when during a patient encounter a Philips Tempus monitor lost connectivity to Philips IntelliSpace Corsium, incomplete case data was made available to import into EHR.

07.13.2022

PM

There is a new option on the Application List called “Enabled for Learning Academy”.

• This option is available in the Person record > Person Settings > Application Lists section and in the Add Application List group action.
• It is only available if the agency has purchased integration with Lexipol’s EMS1 Academy or FireRescue1 Academy.
• Existing customers do not need to do anything with the list at this time.
• In the future, users will be able to add personnel and class access in Lexipol based on adding the person to the application list in ESO.

06.29.2022

Activities

This release contains updates to Community Events, new additions to the Logbook tab and a bug fix related to migrated event types.

Bug fixes

• 1. A bug existed where users were able to select Migrated Event type categories from the Event Type list if a community event type had been migrated. This has been fixed.

Enhancements

• A new Equipment section is available on the Community Event shelf below the Completed By section.
• This collection allows users to add multiple types of equipment to a single Community Event.
• When added, equipment will display in a list format in the Equipment section on the main Community Event shelf.
• The following fields are no longer required for Community Events to be completed:
• Station
• Shift
• Event Location
• City
• State
• Zip
• For migrated community events, there will be a visible flag on the Community Event shelf that indicates to the user that the community event was migrated from their legacy system.

06.28.2022

Hydrants

Expanded the filter functionality by introducing an added filterable field.

Enhancements

• New filter added allows you to filter by “Inspection District” in the Hydrant List view and on the Hydrant Map view. This allows you to combine the filter with other filter options to improve searchability of hydrants within the application.

06.23.2022

Hydrants

Bug fix and enhancement to the “Location Description” field displayed on the Hydrant Task view. These changes are visible when a user navigates to “List View” > “Tasks” > Select a task.

Bug Fixes

• Fixed a bug where a long text entry for “Location Description” would overflow and cut off the text.

Enhancements

• “Location Description” will now display on all Hydrants Tasks below “Address” to make it easier to identify instances where there are multiple hydrants on the same street address – previously this only displayed where address was absent.

06.09.2022

Incidents

Summary

A bug fix went out that adjusted the current Incidents print page so very long narratives will print in their entirety.

Bug Fixes

• Incidents with very long narratives now print the entire narrative without cutting off any text.

06.07.2022

PM

Summary

• The Employee Number section in the Work tab has been changed to a historical collection and uniqueness of the employee number is enforced for active records within an agency.
• The Classes tab on the person record now has paging and additional filtering.
• The Personnel Photo thumbnail will no longer display rotated on new photo uploads.
• The search within the person record is now working properly again.

Bug Fixes

• The Personnel Photo thumbnail was displayed sideways in some cases. The photo now displays properly regardless of the original camera orientation on new photo uploads. Existing photo thumbnails will not change direction.
• For existing photos that are sideways
• Download the photo (if you no longer have it)
• Delete the photo from the Person record
• Upload it again
• The search in the Person record is now working properly again.

Enhancements

• The Employee Number section in the Work tab was changed to a historical collection -
• The latest set of employee numbers is displayed in the Work tab.
• There is a new Payroll ID field to allow capture of an external Payroll ID and may be used to populate ESO Scheduling in the future.
• An effective date was added. All values in the set of Employee Numbers (Employee Number, NFIRS Employee Number, Payroll ID, and Alternate ID) are active as of the effective date.
• Active Employee Numbers must be unique within the agency.
• If there are no employee numbers, then use the Add button to enter the employee numbers.
• The history of the employee numbers is available from the View History button in the Employee Number section.
• If there are existing employee numbers and any of the employee numbers changed then use the Update button in the Employee Number section or the Update link in Employee Number History.
• If there is an error in an existing number, use the Edit link in the history window to update that record.
• Employee number sets are deleted using the Delete link in Employee Number History.
• If the person is set as Available in Fire in the Application Lists section in the Person Settings, then the NFIRS Employee Number is required.
• The NFIRS Employee Number may be added through the Application List section in Settings or the Add Application List in Group Actions if there was no number already entered. If there already was a value in the NFIRS Employee Number, then the field is view only in the Settings and Group Actions.
• The Payroll ID was added to Ad Hoc and Ad Hoc will be populated with the active set of employee numbers.
• The Classes tab in the Person record now has paging when there are more than 50 records. There is a navigation control at the bottom to allow going forward and backward through the pages.
• The Classes tab in the Person record now has a filter for records “Completed in Past Four Years”. The default when the Classes tab opens is “Completed in Past Year”.

05.24.2022

EHR

ESO EHR Mobile Version: 5.33.1837

New Features

• Incremental updates to the NEMSIS 3.5 version including additional N3.5 list values and fields.
• Initial release of the NEMSIS 3.5 XML processes to build NEMSIS 3.5 files.
• Updates to the State Reporting system to support the new Certification levels added by the state of Pennsylvania.

Bug Fixes

• Resolved an issue in EHR Mobile, that would allow a duplicate entry in the database for a phone number or Immunization. Records in this state would fail to sync.

Enhancements

• Added Blood Product to Flowchart >> Medications

05.05.2022

Activities

This release includes a new field on Community Event records and a bug fix.

Bug Fixes

• Users were receiving an error message when attempting to edit hours previously entered in the Completed By section of Operational Tasks. This has been fixed.

Enhancements

• A new field is added to the Reporting section of Community Events called “Total Attendees.”
• This field is read-only and will display the total number of attendees reported in the Interaction Age Group Counts shelf.
• In a community event record that is imported from a third-party system, if the Interaction Age Group Counts cannot be mapped to specific age ranges (ER and FH are examples), the total will be imported into the Total Attendees field.
• For customers that migrate Community Events types from a legacy system, a new Event Category called “Migrated” will be added to the Event Categories list in Settings > Event Types. This category cannot be selected by users, but will be visible whenever Community Events are migrated.

05.04.2022

PM

We fixed the Class Name list so that the class description now appears on the list right after it is added or changed. We also fixed Effective Date on the Assignment section which was not saving properly. A restriction to attachment file types was added for security reasons.

Bug Fixes

• The Effective Date in the Assignment section is now saving correctly.
• The Class Description now displays properly in the Class Name list in Settings after it is updated.

Enhancements

• For security reasons, Attachments in all parts of PM no longer allow SVG, ZIP, 7Z, or RAR file types to be uploaded. Zip files are explicitly allowed for Certification and Credential Attachments Import upload in Settings > Imports.

EHR

ESO EHR Mobile Version: 5.32.1836.0

Enhancements

• Added the ability to document when the provider is Unable to Obtain (UTO) patient history information because the patient is Unresponsive in the Patient History, Patient Allergy and Patient Medications.
• Added the following new items to Flowchart >> Other. These new flowchart items must be enabled in Admin >>EHR >> Flowchart >> Other
• Wound Dressing
• Pain Management
• Patient Monitoring
• Pediatric Continuous Assessment
• Added the following new values in Patient History
• Bronchitis
• Asthma – mile, persistent
• Added Remdesivir to Patient Medications
• NEMSIS file mapping updates
• Support for COVID custom elements
• eOther.19 – added for Provider signatures

04.29.2022

Incidents

All department personnel lists in Incidents have been updated to include a Middle Initial and the Employee Number as set up in PM. A minor bug with the new personnel filters has been corrected. Additionally, security updates to .NET and additional performance improvements were completed.

New Features

• Department personnel lists in Incidents (Report Writer, Officer-In-Charge, Quality Control, personnel on Units, and Fire Service Casualty) now include the employee middle initial and employee number. The format is: [Last Name], [First Name] [Middle Initial] – [Employee Number].

Bug Fixes

• An issue with the personnel on units list was corrected so the list respects the selected filter or search criteria when showing results.

04.27.2022

Incidents

Numerous backend changes were made to support the Incidents module. Along with cleanup tasks from the recent Incidents Database Lift, backend validation was added for Incident Date and some minor corrections to the Incident Print Page were made.

Bug Fixes

• The incident print page was updated to correctly show Shift along with Aid Given/Received FDID, State, Incident Number. Additional fixes will be planned in future tickets.
• Along with the change to not allow an empty Incident Date, incidents that had been saved without a date had the Incident Date set as the Created Date. Those incidents are once again discoverable via the incidents grid.

04.26.2022

Hydrants

This release includes the addition of a new user-importable template for Hydrant Tasks. This feature builds on existing functionality for importing Hydrant records and attachments.

New Features

• 1. Users can now use a spreadsheet to bulk upload Hydrant Task records. The Imports section is located in the Settings section of Hydrants, which is accessible from the left side navigation bar. The new Hydrant Task import template is available when users click on the blue “import template” link at the top of the Imports tab.
• The “Import Hydrant Tasks” security claim is required to be added to a role assigned to the user in order to see the Hydrant Task import template selection.

04.20.2022

EHR

This release contains improvements to and bug fixes for the Philips Tempus cardiac monitor integration in EHR. There is no new ESO EHR Mobile version associated with this release.

ESO EHR Mobile Version: 5.32.1835.0

Bug Fixes

• Resolved an issue where non-invasive blood pressure (NIBP) readings were being recorded in EHR a minute sooner than expected.
• Resolved an issue where the last set of imported vital signs were reported with the wrong time.

Enhancements

• When a Philips Tempus cardiac monitor case is imported into EHR, all recorded vital signs will be imported. Prior to this release when vitals were imported into EHR, they appeared in the Vitals tab trended at 10-minute intervals.
• Added logic into the case retrieval process to download cases for an agency based on the serial number of cardiac monitors configured and enabled in Admin. This will route Philips Tempus cardiac monitor cases to the correct agency when multiple agencies exist within the same Philips Corsium account.
• Added support for new Flowchart Medication routes: BVM, CPAP, Umbilical Artery Catheter, Umbilical Venous Catheter.

04.13.2022

Incidents

Additional changes were made to clean up fire tables and stored procedures post the Incidents DB Lift. A bug fix was developed to prevent “null” incident dates from being saved, which was causing incidents to be unsearchable on the incidents grid. New filters for personnel on units have been added to allow users to search their personnel list by Division, Shift, Station, and/or Unit.

New Features

• Personnel filters have been added to the Units tab of incidents. Now when adding specific personnel to any Unit, users can filter the personnel list by Division, Shift, Station, and Unit. The filters are updated based on current settings in the Admin lists as well as from the PM > Work > Assignment details for personnel.

Bug Fixes

• Incident dates no longer save a “null” value. Users are prompted to enter a valid date if the field is cleared.

Quality Management

QM messaging was enhanced with group messaging functionality

New Features

• QM Group Messaging allows for multiple participants to be selected for a group message and for the participants to see the full message history including replies from other message participants in one view.

Known Defect

• Mobile will only show the messages not the participants.

04.05.2022

Activities

This release includes an enhancement to Operational Tasks.

Enhancements

• When a user adds personnel to the Assigned Personnel field on Operational Tasks, those same personnel will now be populated in the Completed By section.
• Removing a personnel from the completed by section does not remove them from the Assigned Personnel field.
• Removing a personnel from the Assigned Personnel field will remove them from the Completed By section.

03.30.2022

PM

Some of the colors and icons in PM were changed in order to provide accessibility for users with color blindness. We have fixed some issues around copying classes and sessions, changed the class time to 24-hour format, and provided the employee number as part of the person selection lists.

Bug Fixes

• A skill on a copied session could not be edited. This has been fixed.

Enhancements

• The person selection lists in the Group Actions module and the Manage Attendees in the Session section of the Training module now display the Employee Number after the person’s name. This value can be used in the search also. There is also a Clear All feature in both of those areas to allow you to unselect all selected people.
• The Training Class list now shows the time in 24-hour format.
• PM Basic customers no longer see the Work Lists section in the Settings section.
• The class copy in the Training module will now show the spinner if it is working and will display an error message if there is an error.
• The icons on the left navigation pane were all changed to be green.
• The spinner, underlines, and various other components that used to be green are now blue.
• Certification and Credential Attachments was added as an import option. This is primarily for use by implementation.

Hydrants

This release includes functionality to import attachments for hydrants and a bug fix.

New Features

• An import user can now import attachments for hydrants via the hydrants import.
• In Hydrants > Settings > Imports a user can now import attachments for hydrants.

Bug Fixes

• Previous import validation messages did not contain enough detail about an encountered import issue.
• More detailed messages will now be presented to the user.

03.29.2022

Activities

This release includes UI enhancements and a bug fix

Bug Fixes

• The Event Category system list in Activities Settings now appears in alphabetical order

Enhancements

• The Daily Log Notes text box will now maintain paragraph returns and any pasted formatting entered by the user.
• Users now have the ability to expand and collapse the left-side navigation in Activities.

03.23.2022

Admin

This releases includes functionality to capture contact details for your integrated vendors.

Features

• New screens to capture information relating to your vendors for CARES, CAD and Billing. This allows you to keep the agency and vendor contact details for these up to date which will aid and speed up our internal specialists during onboarding or when resolving your support issues.

03.16.2022

EHR

This release introduces the C-STAT stroke scale, new predefined location types, and additional Flowchart items. There is a new ESO EHR Mobile version associated with this release.

ESO EHR Mobile Version: 5.32.1835.0

New Features

• New Form: C-STAT Stroke Scale. This form may be enabled in Admin > EHR > Forms Tab > C-STAT Stroke Scale. The configurable validation rule Admin > EHR > Forms Tab > Configurable Validation > Specialty Patient Requires Stroke Scale will require that the C-STAT Stroke Scale be completed, if enabled, and if the Primary or Secondary Impression is Stroke or TIA, and no other stroke scale form ahs been completed. Data entered on this form appear on a printed Patient Care Report and Billing Report. Fields in this form are available for reporting in Ad-Hoc.

Enhancements

• Added three new predefined location types to Admin > General > Locations
• Diagnostics Services
• Other Recurring Care Center
• Skilled Nursing Facility
• Adjusted the EtCO2 field on the Vitals Tab to allow a maximum value of 200.
• Added the following items to Flowchart > Airway: EtCO2 Monitoring, Ventilator Care/Adjustment. These can be enabled in Admin > EHR > Flowchart Tab > Airway.
• Added the following items to Flowchart > Medications: Albumin, Cryoprecipitate, Fresh frozen plasma (FFP), Platelets, Packed red blood cells (RBC), Whole blood. These can be enabled in Admin > EHR > Flowchart Tab > Medications.
• Added the following items to Flowchart > Other: Patient Positioning, Wound Care. These can be enabled in Admin > EHR > Flowchart Tab > Other.
• Added the following Flowchart medication routes: Auto Injector, BVM, CPAP, IV Pump, Umbilical Artery Catheter, Umbilical Venous Catheter. These routes may be configured for a medication in Admin > EHR > Flowchart Tab > Medications. For details see the Flowchart Tab section in the Admin Module Online Help.
• Added the following IV therapy sites: Wrist-Left, Wrist-Right. These sites may be configured for IV therapies in Admin > EHR > Flowchart Tab > IV Therapy. For details see the Flowchart Tab section in the Admin Module Online Help.

Bug Fixes

• Corrected an issue with EHR Mobile where certain device cameras would show in use when attempting to use Photo Capture.

03.09.2022

PM

• The settings section at the person level is now labeled Person Settings so that you can tell which settings you are in.
• New Person in the Personnel section now allows you to set account information with the username and password settings, as well as security roles, when you add a person.
• Users' passwords can now be reset in PM from either the Person Settings > Account> Password for an individual or in the Group Actions > Password Reset for a group of users.
• A temporary password or email to reset the password can also be set in New Person when adding a person.
• A person may now be deactivated or activated, and the user can be locked, from the Person Settings > Account section.
• There is now an option to Unselect All Roles in the select list for Security Roles in the Person Settings > Account> Security Roles for an individual or in the Group Actions > Add Security Roles for a group of users so that it is easier to start the selection over.
• In Admin, the security permission that was called “Unlock Class” is now called “Edit Completed Class” to better reflect what it is used for. Any existing security roles that use that permission will still have the permission with the new label.
• Missing State EMS Certifications list is now available in the Personnel section.
• This list shows all personnel who are set as “Available in EHR” in the Application Lists and who either do not have any state jurisdiction EMS certifications or licenses at all or who only have ones that are expired.
• This is meant to be helpful for ensuring that all EMS crew members have an active EMS state certification or licenses to aid in state submissions, but will not guarantee that the certification or license types required for a particular state are one of the active certifications or licenses for a crew member.
• This list can be exported as a csv file by clicking the Export button.
• Filtering in the Personnel section is applied to all lists and exports displayed there.

02.10.2022

EHR

This release introduces capabilities for using the device camera to take photos, one new Flowchart treatment, and new list values in Impressions, Signs/Symptoms, and Injuries. There is a new ESO EHR Mobile version associated with this release.

ESO EHR Mobile Version: 5.31.1829.0

New Feature: Photo Capture

• Use the device camera to take photos and attach them to the EHR record
• Photos are saved as attachments directly in EHR and not to the device’s storage or photo app.
• Ability to annotate a photo to call attention to specific part of the image.
• Must be enabled in Admin >> EHR >> Optional Features >> Photo Capture
• Available web and mobile
• A demonstration video is available here

Enhancements

• Added ETCO2 Digital Capnography to Flowchart Tab > Airway.
• NEMSIS 3.5 preparations > Initial release to prepare for general availability summer 2022
• Updated Admin >> EHR >> Narrative Tab >> Configurable Lists >> Impressions:
• Alcohol intoxication
• Other Cardiovascular disorder
• Depression
• Homicidal ideation
• Other personality disorder
• General Symptoms
• Illness, unspecified
• Early complication of trauma
• Altered mental status, transient
• Muscle Weakness
• Seizure
• Adult general exam, no finding
• Child general exam, no finding
• Encounter for aftercare
• Encounter, feared condition not observed
• General exam
• Exam/observation for other suspected conditions ruled out
• General psychiatric exam, requested by authority
• Abuse/Neglect, suspected
• Limb/hand/foot/fingers/toes pain
• Lower back pain
• Pain, acute due to trauma
• Pain, chronic
• Added the following values to Narrative Tab > Primary Injury/Additional Injuries
• Abuse/Neglect NOS, suspected
• Contact with dog
• Assault
• Other slipping, tripping and stumbling and falls
• Slip, trip, stumble – same level
• Slip, trip, stumble without fall
• Exposure to uncontrolled fire in building or structure
• All-terrain/off-road vehicle accident, nontraffic
• Auto nontraffic accident
• Auto occupant injured in transport accident
• Auto/truck/van traffic accident
• Collision with car/truck/van car occupant injury
• Collision with unspecified motor vehicles
• Crashing of motor vehicle
• Motorcycle accident, nontraffic
• Other motor-vehicle accident, nontraffic
• Vehicle accident
• Injury, unspecified
• Legal intervention
• Other injury of unspecified body region
• Other specified effects of external causes
• Pedal cyclist injured in traffic accident
• Traffic accident, unknown mode of transport
• Hit/kick/bite/scratch by another person (accidental)
• Asphyxiation
• Trapped in bed linens as cause of asphyxiation
• Added the following values to Narrative Tab > Supporting Signs/Symptoms
• Alcohol/Drug Exposure Category
• Alcohol use
• Poisoning by unspecified drugs/substance
• Toxic effect of unspecified inorganic substance
• Behavior/Emotional State Category > Worries
• Cardiovascular > Myocardial infarction
• Cognitive Function and Awareness >> Altered Mental Status, transient
• Generalized Symptoms
• Illness, unspecified
• Inorganic substance use
• Other general symptoms
• Genitourinary > Chronic kidney disease
• Injuries > Injury, unspecified
• Metabolic > Diabetic Complications
• Neuro-Musculoskeletal
• Other nervous/musculoskeletal symptoms, unspecified
• Stroke
• No Patient Complaint
• Adult encounter, no finding
• Child encounter, no finding
• Abuse or neglect suspected, unspecified
• Feared condition not observed
• Obvious Death
• Undefined/unknown cause of mortality

Inspections

• A Fee tab has been added to Inspections.
• If enabled, you will see a Fee tab within a scheduled inspection.
• Fields include Invoice Date, Inspection Fee, Date Paid, Amount Paid, Invoice Number, Check Number and Transaction Number.
• If a default fee has been set within Admin for an Inspection Type, that default fee will appear in both the Details tab and Fee tab.
• Fee information will print on the Inspection report.
• Fee information is available for Ad Hoc reporting within the Inspections table and following fields:
• InvoiceDate, DatePaid, AmountPaid, InvoiceNumber, CheckNumber, TransactionNumber

• Inspection Fee can be turn on within Admin.
• Enable the Inspection Fee tab within Admin > Fire > Inspections > Inspection Module Configuration.
• By default, the Fee tab is disabled.
• Set a Default Inspection Fee for an Inspection Type within Admin > Fire > Inspections > Inspection Types.

• Printing an Inspection report of a property now shows the property name in the report header.

02.09.2022

Personnel

• Security Roles can now be added to personnel from within PM in the Security Roles section in person Settings > Account.
• Note that security roles themselves are still set up in Admin>Security>Roles.
• The Security Roles section is only available to users with the User Management security permission in one of their security roles. 

• There is an Add Security Roles group action which allows multiple security roles to be added to multiple personnel.
• The Add Security Roles group action is only available to users with the User Management security permission in one of their security roles. 

• The new User list in the Personnel section provides a list of personnel with their user names, employee number, last login, work email, and the security roles assigned to them.
• This list can be exported into a CSV file by clicking the Export button.

• In Ad Hoc, there is a new column on the 13-07 Class Sessions table called “Session Length in Hours”. That has the decimal value in hours for the session length which can be used in calculations.

01.26.2022

Inventory

• Previously, there was no option to save a stock check to return to and finish up later. Users can now save and resume a stock check. When resuming, a list of what has yet to be checked appears by default with the option to view what has already been checked.
• If a call comes into the stock check timeline, and includes items that have already been checked in a "paused" stock check, the items reappear when resuming a stock check with a flag indicating they should be reviewed again.
• Previously, no warning message displayed when navigating away from an unsaved stock check. Now, a modal appears warning the user that any unsaved progress will be lost. If attempting to close the browser, a similar warning appears (built-in browser function - "are you sure you want to leave this page?)".